PressOne gives your business a dedicated phone number that helps you manage calls professionally. You can set a custom greeting, manage and route calls to the right team members, track all call activity, and even listen to call recordings, all from one easy-to-use dashboard.

All you need is your internet-enabled computer or mobile device. Once you choose a business number and make payment, your PressOne dashboard is activated instantly. From there, you can set up your team, call settings, and start receiving business calls right away.

No, you cannot use a PressOne number to send or receive WhatsApp messages at this time. PressOne is designed specifically for voice calls and call management, not messaging apps.

Yes, you can send and receive SMS, but this feature exists with our international numbers. You can sign up here to be amongst the first to receive information on our latest updates.

Yes, you can receive an OTP. However, this feature is only available on PressOne Africa international numbers at the moment. We’re working towards extending the feature to all our numbers. You can information on our latest updates here

Yes, you can use an international number from PressOne Africa to call a Nigerian number. However, you will be charged at our international call rate. See a breakdown of call rates from international numbers to Nigerian numbers.

A PressOne Africa number is for business owners. You can subscribe to a plan if you are ready to commit to monthly, quarterly or annual subscriptions while building awareness around your phone number.

However, if getting a business phone number is just one of the boxes you wish to tick as a new business owner, we advise that you hold on till you are ready to start operations in order to not accrue subscription costs

Currently, we do not offer custom features. As much as we would like to, we believe that our existing features efficiently cover all your needs with regards to incoming and outgoing customer calls. See our existing features.

Our phone numbers operate on a prepaid model. This means that they only function when there is an active subscription.

Before your subscription expires, you will get three different reminders from PressOne Africa via email and WhatsApp.

The first reminder will be sent one week before expiration, the second reminder will be sent 2 days to expiration, and the third reminder will be sent on the day of expiration.

No, PressOne is a monthly subscription service. This means you’ll need to renew your plan every month to continue enjoying access to your business number and all the features that help you manage customer calls professionally.

If payment is not made before expiration, your account enters a 3-day “Grace Period”. You will see a countdown banner on your dashboard that notifies you that your account will be cancelled in 3 days.

Yes, you can still make and receive calls within 3 days after your plan has expired. However, after the third day, your prepaid invoice will be cancelled, and you will no longer be able to make or receive calls with your number.

You can only reclaim your number within 30 days after the first 3-day grace period. At this point, you will have 3 options:

• • Subscribe to your previous plan at the current price.
  • Downgrade to a lower plan if you prefer.
  • Reduce or decrease the number of users on your previous subscription if you prefer.

If you fail to renew your plan after 30 days, your number will be permanently deactivated, and you will no longer be able to reclaim it. At this point, access to your call logs and recordings will be lost.