A strong online presence is crucial for any business. You have a good website, social media buzzing, and email marketing on point. But have you considered the importance of a dedicated company phone number? Many small businesses and startups in Africa continue to operate without this crucial communication tool, exposing themselves to a range of challenges that can undermine their growth and reputation.
Before we show you how to get a company phone number, it is important we help you identify the problem and how to solve it.
The Problem:
- Appearing Unprofessional: Without a company phone number, you risk appearing unprofessional and unreliable to customers and clients. Personal mobile numbers used for business purposes can easily become overwhelmed, leading to missed calls, delayed responses, and an overall impression of disorder. This inconsistent branding and disorder can reduce customer trust and confidence which limits your ability to provide the level of service your clients expect
- Burnout: Relying on personal phones for business communication blurs the line between work and personal life, leading to burnout, reduced productivity, and a reduced work-life balance for employees. The lack of a dedicated company phone number also makes it challenging to track and analyze important calls. This will prevent you from giving the best customer service and find ways to improve your service.
How to solve it:
While having a dedicated company phone number is important, the quality and features of that number are equally important. Traditionally, African businesses have relied on physical SIM cards and landline solutions for their phone needs. However, these traditional methods often come with limitations and drawbacks. Landlines require expensive infrastructure and they are not flexible to use for remote teams.
Similarly, mobile SIM cards blur the line between personal and professional communication, leading to a lack of control over business-related calls. This means that you may not be in the loop of what is happening in your business, especially how your employees converse with the customers. Meanwhile, a virtual phone number provides significant advantages over a traditional landline or SIM-based solution.
What is a Virtual Phone Number?
A virtual phone number is a number which you can use to make and receive calls over the internet, using any device. Unlike a regular phone number used on a specific phone, you can use this number at any time and anywhere you are in the world. You can easily transfer calls to other members of your teams. This means that multiple team members can use a single number and take multiple calls at the same time regardless of their location. You could also greet your customers with personalized messages
In addition, you will constantly be in the loop of what is happening in your business because calls are automatically recorded and you get live reports in real-time. You get to be updated of all team call activities and conversations with customers. All these shows that it provides a flexible and professional communication solution for your business.
How to get a company phone number
- Step 1: Visit PressOne Pricing Page and select the best plan that suits your business.
- Step 2: Click the “buy now” button under your preferred plan. This will take you to a sign-up page where you will fill in your details as required.
- Step 3: A suitable plan will be recommended to you after you fill in your details. Click on “Subscribe” to plan to make payment.
- Step 4: After making payment, you will be redirected to sign in to authenticate your account. An OTP will be sent to your registered number.
- Step 5: Once you sign in, you will be given a list of numbers to select from.
- Complete Setup: Complete your setup and you are good to go.
A dedicated company phone number is no longer a luxury, but a necessity. Regardless of your business size; a startup or an established company, a virtual phone number shows professionalism and enhances customer experience. It empowers your team with valuable features.
Don’t miss out on the chance to take your business calls to the next level. Invest in a virtual company phone number today, and watch your business growth and reputation soar.
