The new Voice Messages feature allows customers to leave voice messages when they call outside of business hours. This ensures that you capture customer inquiries, no inquiry is missed and follow-ups can be managed efficiently.
How does this work?
Customers who call you after business hours are greeted with a customized message prompting them to leave a voice message. These messages are stored on your dashboard, where team members can listen to them and follow up as needed. To easily access your voice messages, go to your PressOne web app dashboard, and click the message icon at the top right corner of your screen.
Use Case:
When a customer calls after your business hours, they are prompted to leave a voice message. These messages are stored and easily accessible to managers and team members. This feature ensures that important customer inquiries are never missed, even when your team is unavailable.
What are the benefits?
- Captures customer inquiries outside of business hours.
- Ensures team members & managers never miss important calls.
- Improves overall customer service and follow-up.
Never miss a customer inquiry with Voice Messages
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