What is Direct Inward Dialing & How To Set It Up?

what is direct inward dilaing

Imagine a busy office where calls are constantly ringing, and each caller needs to speak with a specific person or department. Traditionally, they’d call the main company number, and a receptionist or automated system would have to route them to the right place—which is great, but could also be faster. Enter Direct Inward Dialing (DID), […]