Not sure which plan? Start with the Priority plan.
You can Upgrade, Downgrade or Cancel anytime.
| Feature | Standard | Priority (Recommended) | Gold | Developer Support (Add-on) |
|---|---|---|---|---|
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Support Availability |
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Channels |
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First Response Time |
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General Issue SLA |
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Critical Non-Call SLA |
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Critical Call SLA |
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Onboarding & Porting |
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Account Manager |
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Uptime Guarantee |
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QoS/Monitoring Reports |
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Voice Traffic Monitoring |
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IVR Setup Assistance |
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API & Integration Support |
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Training & Workshops |
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Disaster Recovery |
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Price |
Included in subscription |
₦2.5M /year
or ₦1.5M bi-annually |
Contact Us
(Starts from 10 million per annum) |
₦400,000 One week |
Included with all subscriptions
Features:
/year
The essentials to get your
business running
Features:
/year
(Custom pricing based on client SLA)
For high end enterprise businesses looking to connect calls to other systems.
Features:
/week
(For deep technical support on APIs, integrations, and extensions)
Features:
quarterly
The essentials to get your
business running
quarterly
For businesses looking to connect calls to other systems.
quarterly
For businesses that need custom and more advanced solutions
quarterly
The essentials to get your
business running
quarterly
For businesses looking to connect calls to other systems.
quarterly
For businesses that need custom and more advanced solutions
annually
The essentials to get your
business running
annually
For businesses looking to connect calls to other systems.
annually
For businesses that need custom and more advanced solutions
With PressOne, coordinating our team of 12 has never been smoother. We can track all our calls, ensuring every team member is on the same page and every customer query is addressed promptly. It's our team's communication lifeline.
Sunday
COO, Timart
As an insurance company, every client interaction is an opportunity to reinforce trust. PressOne Africa empowers us to convert every call into a meaningful touchpoint, helping us connect better with customers and secure more deals.
Segun
Sales Team Lead, Finosell
In a sector like ours, professionalism and efficiency are non-negotiable. PressOne Africa allows us to handle client communications with precision and grace. Flexible business hours ensure we're able to support our clients when they require our expertise the most.
Adekolajo
Former Customer Success Manager, Traction Apps
In the dynamic world of stock trading, every call holds the potential for significant transactions. PressOne helps us transform our phone conversations into strategic opportunities to close deals and create lasting client relationships.
Wendy
Sales Specialist, Market equity
In IT and technology, our work demands precision and professionalism. PressOne Africa has been instrumental in streamlining our operations and ensuring we handle client communications effectively and professionally.
Victor
Assistant Operations Manager, 301 Hag
All PressOne Africa subscriptions come with the Standard support plan by default, giving you weekday access to our support team and timely resolutions.
Simply reach out to your account manager or contact hello@pressone.africa. We’ll guide you through the upgrade process based on your business needs.
Priority offers extended hours and faster responses. Gold is 24/7/365, includes the fastest SLAs, and allows for custom support arrangements tailored to large-scale operations.
Yes, It’s ideal for custom integrations, API support, and scope-specific technical guidance.
It’s the maximum time we’ll take to begin actively resolving urgent service-impacting issues. Faster SLA = faster peace of mind.
Yes. We allow mid-cycle upgrades at a pro-rated cost. Downgrades apply only at the end of your billing cycle.
Think of it as your technical pit crew. Developer Support covers deep-dive guidance on APIs, integration help, and developer-to-developer collaboration within defined scopes.
If you’re on Priority or Gold support, you’ll receive periodic SLA compliance reports and have access to a dedicated success contact.
Only Gold support includes guaranteed assistance during holidays. Other tiers follow their stated availability.
Not by default. However, on-site visits can be arranged for Priority and Gold clients depending on the issue and location, a fee could be charged, so you could speak with your account manager or our support team.
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