All PressOne Africa subscriptions come with the Standard support plan by default, giving you weekday access to our support team and timely resolutions.

Simply reach out to your account manager or contact hello@pressone.africa. We’ll guide you through the upgrade process based on your business needs.

Priority offers extended hours and faster responses. Gold is 24/7/365, includes the fastest SLAs, and allows for custom support arrangements tailored to large-scale operations.

Yes, It’s ideal for custom integrations, API support, and scope-specific technical guidance.

It’s the maximum time we’ll take to begin actively resolving urgent service-impacting issues. Faster SLA = faster peace of mind.

Yes. We allow mid-cycle upgrades at a pro-rated cost. Downgrades apply only at the end of your billing cycle.

Think of it as your technical pit crew. Developer Support covers deep-dive guidance on APIs, integration help, and developer-to-developer collaboration within defined scopes.

If you’re on Priority or Gold support, you’ll receive periodic SLA compliance reports and have access to a dedicated success contact.

Only Gold support includes guaranteed assistance during holidays. Other tiers follow their stated availability.

Not by default. However, on-site visits can be arranged for Priority and Gold clients depending on the issue and location, a fee could be charged, so you could speak with your account manager or our support team.