At PressOne, we help your business solve problems and grow with a phone system that helps you stay connected and work seamlessly from home or anywhere.
Here’s how Seamless HR, one of Africa’s top human resource management companies, used PressOne’s business phone system to improve communication with their B2B clients (including Sterling Bank) and effectively monitor sales outreach efforts, all while managing a primarily remote team.
What does SeamlessHR do?
Sometimes, big companies can have up to 1000 employees. Taking care of the needs of each employee can be overwhelming and tricky. This is where SeamlessHR steps in.
SeamlessHR helps these big companies manage their large staff workforce. They take on services like payroll and hiring and effortlessly handle recurring administrative HR tasks that take too much time.
This way, big companies can focus on the business that pays them without neglecting any of their valuable staff.
Their Need
- Track performance: They needed to know how many customers were reached per week, even if calls were happening on different mobile phones.
- Sync communication: Ensure that everyone is on the same page with each customer, even if the team works remotely.
- Maintain work-life balance: There were no work hours with regular SIMs, so customers kept calling at odd hours. This put the customer advocacy team under a lot of stress.
- Quality assurance: They needed to replay all calls for quality assurance and recapping information.
How We Solved It
Here’s how PressOne’s business system has helped SeamlessHR:
Syncing communication
Many of their employees work from home. So remote work requires that everybody can communicate in one space.
PressOne’s call forwarding feature is helpful because they can transfer ongoing calls from smartphone to smartphone without dropping off, even if they’re not in the same space.
Our call recording feature is also particularly useful as it allows anyone on the team to access automatic call recordings and stay informed.
This way, they were able to improve employee productivity from 35% to “even more than 55%. Maybe a 75%”
Improved work-life balance
Because of the personal relationship their customer advocacy team maintains with clients, they would often get calls in the night because there was no distinction between a private mobile phone and official phone lines.
Having PressOne business numbers has changed that.
Calls that come in after office hours are now logged onto the system and rolled over to the next day, and team members feel empowered to maintain healthy work-life boundaries and come ready to give their best the next day.
Quality assurance
For B2B companies like SeamlessHR, each client is a VIP. PressOne business phone ensures that even as a remote team, SeamlessHR can carefully keep track of every single conversation.
Just by listening to call recordings, they can tell where their staff needs training and figure out why some sales didn’t go through, so they don’t repeat the same mistakes next time.
Performance analysis
They can now track how many clients they reach and how the team contacts them, whether through emails or phone calls.
This makes it easier to see their week-on-week progress and improve where needed.
” …the tool was built to essentially ensure that customer communication is optimized to a large extent.
Our customers want to reach out to us and, you know, PressOne has been able to make that happen in many scenarios. Thanks for that.”-
Tobi, SeamlessHR
Want to improve communication between your remote team and your clients like SeamlessHR?
