PressOne Africa Customer Reviews

Real Customer Stories & Call Quality Insights

Welcome

If you’re still figuring out whether PressOne is the right fit, or you’re already using it and just want your calls to sound clean and reliable, you’re in the right place. We’ll show you what actually makes PressOne work well,
and the simple things you can do to get the best call quality.

If you’re still figuring out whether PressOne
is the right fit, or you’re already using it and just want
your calls to sound clean and reliable, you’re in the right place.

We’ll show you what actually makes PressOne work well,
and the simple things you can do to get the best call quality.

*90-second Fix List

Need help with something specific? You can contact support anytime and we will help you troubleshoot.

Why calls may be
poor on PressOne

(and what to do about it)

If you’re here because a call dropped, had delays, or sounded unclear, you are not imagining it. Phone calls can be sensitive, and PressOne sits in the middle of multiple networks and internet connections in real time.

That means that call quality can be affected by factors inside PressOne and factors outside our direct control.

How a PressOne call actually travels.

A typical call can pass through:

The caller’s mobile network strength (e.g., 1 bar in their location).
The telco path between networks (telco-to-telco routing/interconnects).
PressOne’s routing + provider layer (how we connect calls through supported providers).
Your internet quality (because PressOne uses internet to connect calls)  
If any one layer is unstable at that moment, you can experience: delays, “hello…can you hear me?”, or drop-offs.

The most common causes
of poor calls on PressOne

The network is the "highway" that connects your mobile provider to the other person's provider. Sometimes these highways get congested or have routing issues, and we do not control that infrastructure.

Your provider may be strong generally, but your exact location can have weak signal. If your phone shows one bar or you are on a weak Wi-Fi connection, this affects call quality from the very first step.

This is where we come in. We connect your call through our platform and route it using telecom providers we work with (your PressOne number providers). We do our best to ensure the platform is stable 24/7 and we take responsibility for making it reliable.

We control, and we take responsibility for:

Call routing and provider selection
Platform stability, uptime, and performance
Monitoring and incident response
How quickly we investigate when you report call details
Product improvements that remove avoidable failure points

Factors outside PressOne’s control, but still part of the call experience:

Carrier outages and infrastructure instability
Signal strength on your side and on the other person’s side
Internet congestion, WiFi quality, data quality
Network to network routing between carriers in real time

Quick fix checklist (90 seconds)

Before you assume the issue is “PressOne is bad,” do these quick checks: 

If it persists, send support these 5 details:

Time of call.
Your PressOne number.
Number you called ( or first 6 digits. Eg: 081232).
Your network type (Wi-Fi/data + provider).
What happened (delay/drop/couldn’t connect/poor clarity).

* The more specific your call details, the faster we can trace the failure point.

Real PressOne reviews

Here is what customers are saying about PressOne.
What it helps them do, why they chose it, and what difference it makes for their teams.

These are real stories from businesses using PressOne every day.

Calls that build — trust and revenue.

“As an insurance company, every client interaction is an opportunity to reinforce trust. PressOne Africa empowers us to convert every call into a meaningful touchpoint, helping us connect better with customers and secure more deals.”

Segun

Sales Team Lead,
Finosell

A communication lifeline for busy teams.

“With PressOne, coordinating our team of 12 has never been smoother. We can track all our calls, ensuring every team member is on the same page and every customer query is addressed promptly. It’s our team’s communication lifeline.”

Sunday

COO, Timart

Flexible hours. Consistent support.

“In a sector like ours, professionalism and efficiency are non-negotiable. PressOne Africa allows us to handle client communications with precision and grace. Flexible business hours ensure we’re able to support our clients when they require our expertise the most.”

Adekolajo

Former Customer Success
Manager, Traction Apps

Former Customer Success Manager, Traction Apps

From “ hello” to closed deal.

“In the dynamic world of stock trading, every call holds the potential for significant transactions. PressOne helps us transform our phone conversations into strategic opportunities to close deals and create lasting client relationships.”

Wendy

Sales Specialist,
Market Equity

Run smoother operations with one call system.

“In IT and technology, our work demands precision and professionalism. PressOne Africa has been instrumental in streamlining our operations and ensuring we handle client communications effectively and professionally.”

Victor

Assistant Operations
Manager, 301 Hag

Build trust, monitor calls, and coach your team.

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Real Customer Stories & Call Quality Insights

Welcome

I am evaluating PressOne

My calls are poor. Why?

Why calls may be
poor on PressOne

(and what to do about it)

How a PressOne call actually travels.

The most common causes
of poor calls on PressOne

Network issues by provider (telco downtime/instability)

The user’s network (your signal strength where you are)

The other person’s network

Your internet connection (Wi-Fi or data)

PressOne's routing and provider layer

Quick fix checklist (90 seconds)

Switch networks once: Wi-Fi → mobile data (or vice versa).

Move 10–20 meters: if your signal is 1–2 bars, location can be the issue.

Call another number: is affected, it may be the other party’s network.

Try again in 2–3 minutes: Wi-Fi → telco interconnect issues can be transient.