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PRESSONE REVIEWS

Real Customer Stories & Call Quality Insights

Welcome

If youā€™re still figuring out whether PressOne is the right fit, or youā€™re already using it and just want your calls to sound clean and reliable, youā€™re in the right place. Weā€™ll show you what actually makes PressOne work well,
and the simple things you can do to get the best call quality.

If youā€™re still figuring out whether PressOne
is the right fit, or youā€™re already using it and just want
your calls to sound clean and reliable, youā€™re in the right place.

Weā€™ll show you what actually makes PressOne work well,
and the simple things you can do to get the best call quality.

See Customer Stories
Diagnose Call Quality

*90-second Fix List

Need help with something specific? You can contact support anytime and we will help you troubleshoot.

I am evaluating PressOne

See what customers use PressOne for, what they like,
and who itā€™s best for.

Read Customer Stories

My calls are poor. Why?

Call quality can be affected by signal strength, internet quality, and the communication between networks.

Why Calls May Be Poor

Why calls may be
poor on PressOne

(and what to do about it)

If youā€™re here because a call dropped, had delays, or sounded unclear, you are not imagining it. Phone calls can be sensitive, and PressOne sits in the middle of multiple networks and internet connections in real time.

That means that call quality can be affected by factors inside PressOne and factors outside our direct control.

How a PressOne call actually travels.

A typical call can pass through:

  1. The callerā€™s mobile network strengthā€Ø(e.g., 1 bar in their location).
  2. The telco path between networksā€Ø(telco-to-telco routing/interconnects).
  3. PressOneā€™s routing + provider layer (how we connect calls through supported providers).
  4. Your internet quality (because PressOne uses internet to connect calls) ā€Ø
    If any one layer is unstable at that moment, you can experience: delays, ā€œhelloā€¦can you hear me?ā€, or drop-offs.

The most common causes
of poor calls on PressOne

Network issues by provider (telco downtime/instability)

The network is the "highway" that connects your mobile provider to the other person's provider. Sometimes these highways get congested or have routing issues, and we do not control that infrastructure.

The userā€™s network (your signal strength where you are)

Your provider may be strong generally, but your exact location can have weak signal. If your phone shows one bar or you are on a weak Wi-Fi connection, this affects call quality from the very first step.

The other personā€™s network

Even if your internet is strong and everything looks fine on your end, the receiverā€™s network quality can affect the call.

Your internet connection (Wi-Fi or data)

PressOne does not operate like a traditional telco. Calls still depend on your internet quality because PressOne connects through the internet layer.

PressOne's routing and provider layer

This is where we come in. We connect your call through our platform and route it using telecom providers we work with (your PressOne number providers). We do our best to ensure the platform is stable 24/7 and we take responsibility for making it reliable.

We control, and we take responsibility for:

  • Call routing and provider selection
  • Platform stability, uptime, and performance
  • Monitoring and incident response
  • How quickly we investigate when you report call details
  • Product improvements that remove avoidable failure points

Factors outside PressOneā€™s control, but still part of the call experience:

  • Carrier outages and infrastructure instability
  • Signal strength on your side and on the other personā€™s side
  • Internet congestion, WiFi quality, data quality
  • Network to network routing between carriers in real time

Quick fix checklist (90 seconds)

Before you assume the issue is ā€œPressOne is bad,ā€ do these quick checks:ā€Ø

Switch networks once: Wi-Fi ā†’ mobile data (or vice versa).

Move 10ā€“20 meters: if your signal is 1ā€“2 bars, location can be the issue.

Call another number: is affected, it may be the other partyā€™s network.

Try again in 2ā€“3 minutes: Wi-Fi ā†’ telco interconnect issues can be transient.

If it persists, send support these 5 details:

  • Time of call.
  • Your PressOne number.
  • Number you called ( or first 6 digits. Eg: 081232).
  • Your network type (Wi-Fi/data + provider).
  • What happened (delay/drop/couldnā€™t connect/poor clarity).
Report a Call Issue

* The more specific your call details, the faster we can trace the failure point.

Real PressOne reviews

Here is what customers are saying about PressOne.
What it helps them do, why they chose it, and what difference it makes for their teams.

These are real stories from businesses using PressOne every day.Ā 

Calls that build ā€” trust and revenue.

ā€œAs an insurance company, every client interaction is an opportunity to reinforce trust. PressOne Africa empowers us to convert every call into a meaningful touchpoint, helping us connect better with customers and secure more deals.ā€

Segun

sales call tracking software: segun

Sales Team Lead,
Finosell

A communication lifeline for busy teams.

ā€œWith PressOne, coordinating our team of 12 has never been smoother. We can track all our calls, ensuring every team member is on the same page and every customer query is addressed promptly. Itā€™s our teamā€™s communication lifeline.ā€

Sunday

the best business phone number

COO, Timart

Flexible hours. Consistent support.

ā€œIn a sector like ours, professionalism and efficiency are non-negotiable. PressOne Africa allows us to handle client communications with precision and grace. Flexible business hours ensure weā€™re able to support our clients when they require our expertise the most.ā€

Adekolajo

The Best Customer Success Platform For Your Teams: adekolajo

Former Customer Success
Manager, Traction Apps

Former Customer Success Manager, Traction Apps

From ā€œ helloā€ to closed deal.

ā€œIn the dynamic world of stock trading, every call holds the potential for significant transactions. PressOne helps us transform our phone conversations into strategic opportunities to close deals and create lasting client relationships.ā€

Wendy

remote work phone system: wendy

Sales Specialist,
Market Equity

Run smoother operations with one call system.

ā€œIn IT and technology, our work demands precision and professionalism. PressOne Africa has been instrumental in streamlining our operations and ensuring we handle client communications effectively and professionally.ā€

Victor

Assistant Operations
Manager, 301 Hag

Over 2,200 businesses choose
PressOne to drive their
customer communication system

Over 2,200 businesses choose PressOne to drive their customer communication system

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