Remote Work Made Easy: How to Manage Customers’ Calls from Anywhere

Remote work has become the new norm. With the rise of remote teams and virtual offices, the ability to manage and monitor customer calls effectively from anywhere is crucial. In this blog post, we’ll explore how to manage customer calls effectively and make remote work a breeze for you and your team. 

1. Choose the Right Tools

To manage business calls personally or with a team from anywhere seamlessly, the first step is to choose the right tools and set up:

1. • A smart business phone system like PressOne that allows you to have a business phone number accessible from any device.
   • Set up call forwarding and transfer to ensure no important calls are missed, whether you’re working on the go or in your home office.
   • Set up your voicemail for customers to reach you when you’re unavailable. Let them know that you’ll get back to them promptly.

2. Manage Your Work Environment

Your environment can significantly impact and improve the quality of your business calls. Here are some tips for managing your workspace:

1. • Find a quiet spot to take your calls.
   • Invest in noise-canceling headphones to block out distractions.
   • Ensure you have a strong and stable internet connection for smooth call quality.

 

3. Assign Calls as Needed

Transfer calls to team members to better support customers, reduce wait times, and manage your team’s activities.

1. • Assign calls to your team based on their specialty. For example, one team member can handle technical inquiries, while another can address pricing-related questions.
   • You can also assign calls based on the availability of your team members.
   • Use collaborative tools like PressOne that allow multiple team members to use the same numbers, CRMs to manage customer interactions, and helpdesk solutions to address customer inquiries.

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4. Create a Dedicated Schedule

Working remotely can blur the lines between work and personal life. A dedicated schedule ensures that you’re available during working hours and can disconnect when needed.

1. • Define your working hours if you haven’t done so already. If you work with a team, you probably have already established working hours.
   • If you use a PressOne business number, you can set up your business hours and an away greeting to notify customers. PressOne allows you do this seamlessly
   • Set up your voicemail so customers can leave a message outside of business hours. This ensures you won’t miss potential sales or critical messages.

By choosing the right tools like PressOne, keeping things professional, improving your work process and workspace, you can make sure that your experience with managing customer and business calls while working remotely is both productive and smooth.