Never lose a sale by putting a customer on hold. Route them easily to the right person/team and watch your conversions soar.
Trusted by over 2200+ Businesses
Reduce the waiting time of your customers with PressOne IVR as they get easily directed to the right department and their requests answered swiftly
Only happy, satisfied customers make continuous purchases, exceed your customers expectations with PressOne IVR and sell easily to them.
The solution is not more customer support agents, you need a feature than can easily take the load off your customer support staff while reducing your operational costs
Even if your customers need to make a request or complaint beyond working hours, they will still gain access to the resources they need conveniently.
IVR does not replace your team's job but makes it easier for them. Reduce their workload by distributing the calls evenly to improve response time.
IVR does not replace your team's job but makes it easier for them. Reduce their workload by distributing the calls evenly to improve response time.
See PressOne features ands Integration in Action: Get a Demo Now
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Allow customers to resolve simple issues without agent assistance
Provide basic support and information outside business hours
Route calls to relevant support team (e.g technical, billing) based on customer input
Pre-qualify leads by asking questions and routing interested customers to sales reps
Allow customers to schedule callbacks or appointments with sales reps
Manage call volume and prioritize high-value leads
Generate reports on IVR usage and effectiveness
Route escalated calls to senior managers or experts
Track agent performance and adjust routing strategies accordingly
Allow customers to resolve simple issues without agent assistance
Provide basic support and information outside business hours
Route calls to relevant support team (e.g technical, billing) based on customer input
Pre-qualify leads by asking questions and routing interested customers to sales reps
Allow customers to schedule callbacks or appointments with sales reps
Manage call volume and prioritize high-value leads
Generate reports on IVR usage and effectiveness
Route escalated calls to senior managers or experts
Track agent performance and adjust routing strategies accordingly
Everything you need to know about PressOne
IVR is a technology that allows callers to interact with a computer system using voice commands or keypad inputs. It can be used to provide automated information, route calls, and collect data.
Call routing is the process of directing incoming calls to the appropriate agent or department based on various criteria, such as caller ID, time of day, or call reason. This helps ensure that customers are connected with the best person to handle their inquiry
Yes, PressOne call routing and IVR system allow you to customize your IVR menu and greetings to match your brand and customer preferences.
Our call routing and IVR solution comes with your PressOne phone system.
Call routing and IVR are part of the many features you enjoy when you automatically purchase a PressOne business number. You don’t need to pay extra for it.
We have met international standards and local regulatory requirement on cyber-security, data privacy and protection.
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