Every call counts. Turn every business call into valuable information to really understand what your customers want and help you make smart business decisions.
Leverage real-time analytics to know which of your efforts bring the most sales and help retain customers. Learn which you need to improve on
Track how many calls actually convert into sales. Empower your sales team with data-driven insights to choose the best sales strategy and convert more customers.
With a better sales script that helps you communicate your offerings more effectively, address customer inquiries effectively and retain them easily
Make better business decisions after identifying customer preferences and behavior. Learn which of your products or services customers want more
Analyze your team activity under the performance report and see the number of contacts engaged, and average minutes spent on each call to determine top-performers
Leverage our helpdesk and customer relationship management integration to support your customers and understand their behaviours and preferences more
See PressOne features ands Integration in Action: Get a Demo Now
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Resolve customer complaints easily by referring to recorded calls
Gain insights on your numbers and compare conversion rate. Make necessary changes based on these insights.
Gather feedback based on products/services and identify customer pain points so as to address them effectively.
Analyze calls to evaluate the quality of leads generated. Observe customer inquiries and lead conversion rates.
Understand inquiries of leads at every stage of their journey. This will inform marketing strategies and messaging
Make the sales process easier and faster to convert more customers based on information from call analytics
Monitor and assess team performance based on customer satisfaction levels, call duration, and conversion rates
Make smarter business decisions based on how your calls performs. Identify what works and what doesn't
Coach sales representatives that do not seem to perform enough based on the information gotten from call analytics.
Resolve customer complaints easily by referring to recorded calls
Gain insights on your numbers and compare conversion rate. Make necessary changes based on these insights.
Gather feedback based on products/services and identify customer pain points so as to address them effectively.
Analyze calls to evaluate the quality of leads generated. Observe customer inquiries and lead conversion rates.
Understand inquiries of leads at every stage of their journey. This will inform marketing strategies and messaging
Make the sales process easier and faster to convert more customers based on information from call analytics
Monitor and assess team performance based on customer satisfaction levels, call duration, and conversion rates
Make smarter business decisions based on how your calls performs. Identify what works and what doesn't
Coach sales representatives that do not seem to perform enough based on the information gotten from call analytics.
Everything you need to know about PressOne
PressOne’s call analytics feature is easy to use. All you need is to get a PressOne number and the set up will be made available immediately
ur call analytics feature empowers you by providing data-driven insights that help your
sales and support teams choose the best strategy to sell more to your customers.
No, you need to have a PressOne number to access the call analytics feature.
To acquire a PressOne number and access the call analytics feature, click the get started button at the top of this page.
You can expect to receive insights such as call duration, call volume, call outcomes, customer sentiments, team performance, call category, callers interests and more, all of which can help improve your customer support and how much you sell.
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