At PressOne, we have made it our mission to provide tools that help businesses connect with customers easily and efficiently. That’s why we’ve partnered with PortaOne, a leading telecommunications software provider in Canada, to introduce a solution that will not only improve how businesses communicate with customers but also transform how Communication Service Providers (CSPs) serve their customers.
The Problem: A Gap in Customer Communication
For many small and medium-sized businesses (SMBs) and larger enterprises, using a CRM like HubSpot or Zoho is important for managing customer relationships. But when it comes to making calls, there’s been a big gap. Until now, businesses either have to use complicated third-party dialers or miss out on this feature entirely. This has caused a lot of frustration because businesses need a simple, all-in-one solution that works right from their CRM.
The Solution: PortaPhone Web Dialer
To solve this problem, PressOne and PortaOne came together to create something better. We’ve combined our strengths—PressOne’s CRM dialer experience and PortaOne’s web dialer technology—to build the PortaPhone web dialer for CRMs such as HubSpot and Zoho. This new solution enables making calls directly from CRM, without needing any third-party software.
Even better, CSPs (Communication Service Providers) can now offer this dialer as part of their services, fully branded to fit their customers. This means businesses can enjoy a smooth, hitch-free calling experience that’s perfectly integrated with their existing systems.
What’s in It for CSPs?
- Easy Click-to-Dial: Businesses can make calls directly from their CRM with just a click. This saves them time and reduces mistakes compared to dialing numbers manually.
- Automatic Call Notes: After every call, notes are automatically saved in the CRM. This way, important information is always at their fingertips, ready for the next conversation.
- Better Customer Service: When a customer calls in, their details pop up instantly from the CRM. This helps businesses provide a more personal and informed service.
What We Do Best
We provide solutions that easily fit into any business and make business communication seamless. Our collaboration with PortaOne shows how committed we are to offering the best and most reliable voice communication solutions around.
This isn’t just any partnership—it’s a powerful collaboration between two leaders in the industry. By working with PortaOne, we combine our expertise with their system to enable CSPs to offer the PortaPhone Web Dialer directly to businesses, eliminating the need for third-party software and enhancing customer communication.
Empowering Your Success
At PressOne, we provide the best tools and features to make communication easy. We’re dedicated to making sure businesses have reliable, easy-to-use solutions that keep them ahead.
If you’re looking to explore partnership opportunities and see how PressOne can empower your success, contact us at hello@pressone.africa today.
