Get A Nigeria Virtual Phone Number, In Minutes

Fri, 13 Sep 2024

Tired of using traditional business phones like a landline? Or your personal phone number for business?

It’s time for an upgrade! Gone are the days of depending on landlines or phone systems that are attached to one place.

A Nigeria Virtual number can go anywhere with you. It’s time to embrace the flexibility that comes with a Nigeria virtual number and take your business to the next level.

With a PressOne Nigeria virtual number, you get the chance to use a single phone number for your business, which everyone on your team can use, and which will never be unavailable because it is a phone number designed specifically for businesses.

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Table of Contents

How Does A Nigeria Virtual Phone Number Work?

A Nigeria virtual number allows you to make and receive calls over the internet. It doesn’t need a sim card. This is why it’s called virtual.

Infact, you can use it with your current devices- your phone or Laptop. It also doesn’t require any physical setup and comes with a lot of cool, advanced call features

Here are the full details on how a Nigeria virtual number works:

If you have a team of 2-30 or more, you can get a Nigeria virtual number with PressOne for everyone on your team to use. How?

Well, a PressOne Nigeria virtual number has the capacity to make calls, all at the same time by several people, without interruptions, and with superior voice quality.

This is why there’s no need to get multiple numbers since it can be used by everyone on your team.

It also doesn’t look professional to use multiple phone numbers for your business

An incoming call from a customer can ring on all devices, or you can decide to set it to route to the appropriate individual or department, especially if you have several departments and you don’t want the calls to go to a department that the call does not concern.

You can easily do this with our phone menu or IVR (Interactive Voice Response) feature.

For example, if your business is “Levine Logistics”, when customers call your phone, they are first greeted by a professional message which is then followed by a phone menu that says something along the lines of “Press 1 for inquiries“, “Press 2 to place an order” “Press 3 to track your order” “Press 4 for customer support”

Now, let us show you the standard features and benefits you would enjoy with a Nigeria virtual number, which is a proper business phone number

Get Started, See How It Works!

Fill out the form below to get a demo and see how it works. You also get to talk to sales in case you need more clarifications.

Features of a Nigeria Virtual Number

Caller Greeting
Call Tracking
IVR
Call Recording
Call Analytics
Call Notes
Integrations
Call script

Let’s dive into each of these features, their use cases and the benefits they bring to your Nigerian business:

1. Present a Standard Brand Image With Caller Greeting

As a business owner, you should know that first impressions matter a lot. A potential customer may decide not to do business with you because of the image your business presents, i.e. the first impression they get. On the flip side, you may decide to go with you because the first impression they had of you was professional and trustworthy.

You can easily achieve this with a caller greeting feature that comes with your Nigeria virtual phone number. When you greet customers with a warm, professional message, they get the sense that your business is a professional one and that you are trustworthy. Infact, they will pay you what you want them to because your business looks and sounds like a big one.

This could also really help you maintain a unified brand image if you have branches in different locations in Nigeria.

Practical Example:

“Reine Cuisine” is a Nigerian food delivery service operating in Lagos. By getting a Nigeria virtual phone number, they can:

Appear more professional and established to customers.
Use a custom greeting like “Thank you for calling Reine Cuisine, how can we serve you today?”
Create a positive first impression, setting the tone for a great customer experience.

Here are Use Cases for Caller Greeting:

Welcome Message: Play a warm welcome message to greet callers, setting the tone for a positive experience.
Company Introduction: Use the greeting to briefly introduce the company and its mission.
Language Options: Offer language options, such as English, Hausa, Yoruba, or Igbo, to cater to diverse customers.
Special Offers & Holiday Greetings: Update the greeting to reflect holiday hours, special promotions, or festive messages.
Brand Reinforcement: Use the greeting to reinforce the brand’s unique value proposition or tagline.
Call Routing Options: Provide options for callers to route their calls to specific departments or teams.
After-Hours Message: Set up a custom greeting for after-hours calls, directing callers to leave a message and you’ll get back to them.

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2. Track Calls with Ease

A Nigerian virtual number with call tracking feature helps you identify marketing effectiveness. You can easily track which ads or campaigns generate the most calls and stay in the loop of all activities in your business

Practical Example:

“NairaWallet” is a Nigerian fintech company with a Nigeria virtual phone number. They use call tracking to monitor calls from their online ads. They can track which ads generate the most calls and conversions and use the call volume to improve their sales team’s performance and improve customer support.

Use Cases for Call Tracking:

Marketing Attribution: Track which marketing channels generate the most calls.
Sales Performance: Analyze call data to improve sales team performance.
Customer Support: Use call tracking to monitor customer support calls and improve service.
Lead Generation: Track calls from lead generation campaigns.
Conversion Rate Optimization: Use call data to optimize conversion rates.
ROI Analysis: Track return on investment (ROI) for marketing campaigns.
Business Intelligence: Use call data to gain insights into customer behavior and preferences.

3. Never Miss A Sale/Customer, Route Calls Easily

Customers hate to stay on the phone for a long time because you’re trying to get the right person to attend to them. Most of them will leave and take their business elsewhere, because let’s be honest, no one truly loves waiting long to make a purchase or get a full inquiry about what they are trying to buy. Wait times are frustrating.

A Nigerian virtual number with Interactive Voice Response (IVR) makes it easier for you to automatically direct calls to the right department (e.g., Sales, Support, Billing) and reduces wait times and missed calls. It also provides 24/7 customer support and can boost your sales by ensuring calls are answered promptly.

The plus benefit: customers love a business that sounds organized on the phone. With an IVR (Phone/call menu) feature that comes with your Nigeria virtual number, your customers are transferred to the right team or department automatically in a very organized way that leaves a good impression on the customers.

Practical Example:

“KongoMart” is a Nigerian e-commerce company. By getting a Nigeria virtual phone number with IVR, they can:

Set up an IVR menu like “Press 1 for Orders, Press 2 for Returns, Press 3 for Customer Support”.
Route calls to specific teams or individuals based on customer input.
Ensure that sales calls are answered promptly, reducing the risk of missed sales.
Provide 24/7 support, even when offices are closed.

Here are Use Cases for IVR:

Departmental Routing: Route calls to specific departments like Sales, Support, or Billing.
Agent/Location Routing: Route calls to specific agents or teams based on expertise or availability. You can also route to other branches or locations if your business has any.
Language Options: Offer language options to cater to diverse customers.
After-Hours Support: Provide automated support or direct callers to leave a message during non-business hours.
Call Prioritization: Prioritize urgent calls, such as sales or emergency support.
Survey and Feedback: Collect customer feedback or conduct surveys through IVR.
Appointment Scheduling: Allow customers to schedule appointments or book services through IVR.

Read More On IVR:

What is Interactive Voice Response (IVR)? & Setup

4. Stay Informed About Your Business With Call Recording

As a business owner, it is only normal that you may not always be available due to administrative duties or other important things related to your business. You do not want to depend on word of the mouth feedback to monitor your team’s progress

This is where the call recording feature of your Nigeria virtual number comes in. With this feature, playback calls made to your business, even when you’re not present. You can also monitor customer interactions and how your staff sell to identify areas for staff improvement and training.

This will help enhance customer service and sales techniques and resolve disputes and complaints efficiently. You’ll also get insights on how to make business decisions

The plus benefit? You know everything going on in your business and never have to worry about your staff stealing your customers

Practical Example:

“Zikora Fashion” is a Nigerian clothing store with a Nigeria virtual phone number. The owner, Mrs. Ejiofor, is often away at fashion events. With call recording, she can:

Listen to calls made to her store, ensuring customers receive excellent service.
Coach her staff on effective sales techniques and customer interaction.
Identify areas for improvement and provide targeted training.
Resolve customer complaints promptly, improving customer satisfaction.

Here are Use Cases for Call Recording:

Improve Customer Service: Monitor customer interactions to ensure high-quality service.
Staff Training: Use recorded calls to coach staff on how to sell better to customers and convert them easily.
Dispute Resolution: Resolve customer complaints and disputes with recorded evidence.
Sales Conversion: Analyze sales calls to identify areas for improvement.
Customer Insights: Gain valuable insights into customer preferences and concerns.
Compliance: Maintain records of customer interactions for regulatory compliance.
Performance Evaluation: Evaluate staff performance and provide targeted feedback.

Read more on call recording:

10 Ways Call Recording Can Help Your Business

5. Analyze Calls For Better Conversion

With PressOne’s call analytics, you will know exactly when customers call during the day and ensure your staff is on standby to attend to them. You’ll also know exactly how your customers feel

Call analytics provides you with insights about how many calls you receive per day. Infact, you can further classify these calls based on their intent, i.e. calls that brought in enquiries, complaints or sales.

A Nigeria virtual number with call analytics helps you see how many calls are coming in and when, understand when calls are most frequent and recognize trends, patterns and satisfaction level of customers during calls.

Practical Example:

“Kili Logistics” is a Nigerian delivery service with a Nigeria virtual phone number. With call analytics, the owner, Mr. Abdul, can:

Track incoming calls to see that most customers call between 10 am and 2 pm to schedule deliveries.
Identify peak hours to ensure adequate drivers are available for pickups.
Analyze call patterns to recognize that most customers call to inquire about delivery status.

Use Cases for Call Analytics:

Staffing: Ensure adequate staff to handle call volume.
Customer Insights: Gain valuable insights into customer preferences and concerns.
Marketing Evaluation: Measure the effectiveness of marketing campaigns.
Sales Optimization: Analyze inquiries to improve conversion rates.
Quality Control: Monitor customer interactions to ensure high-quality service.
Resource Allocation: Allocate resources effectively based on call volume and patterns.
Business Growth: Make informed decisions to drive business growth and expansion.

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6. Use Call Notes For Training & Service Improvement

As a business owner, a Nigeria virtual phone number with call notes helps to jot ‌important details; especially key information during or after customer calls. You can use this feature to train your staff and your team can use it to improve customer service as well.

You can listen to calls and take notes on team members’ interactions with customers and use call notes to pinpoint areas where team members need training or coaching. You can also give specific feedback to team members on their strengths and weaknesses.

Use Cases for Call Notes in Team Training:

Communication Skills: Train team members on effective communication techniques.
Customer Service: Coach team members on providing excellent customer service.
Sales Techniques: Train team members on sales strategies and upselling techniques.
Product Knowledge: Ensure team members have in-depth knowledge of products or services.
Conflict Resolution: Train team members on resolving customer complaints and conflicts.
Role-Playing: Use call notes to create realistic role-playing scenarios for team training.
Performance Evaluation: Use call notes to evaluate team members’ performance and provide feedback.

On the flip side, your staff can use call notes to keep customer interactions organized by storing the notes for future reference. It also helps improve customer service and recall important details for personalized support.

Practical Example:

Let’s say “Sweet Bakery” is a Nigerian bakery with a virtual phone number. With call notes, the sales team can:

Jot down a customer’s cake order details, including flavor and delivery date.
Keep notes on customer preferences, such as gluten-free or vegan options.
Recall previous orders and conversations for personalized customer service.

Use Cases for Call Notes (Sales & Support)

Order Management: Keep track of customer orders and details.
Customer Preferences: Store information on customer preferences and needs.
Issue Resolution: Document customer complaints and resolutions.
Sales Follow-up: Record sales conversations and follow-up actions.
Customer History: Keep a record of customer interactions and conversations.
Staff Training: Use call notes to train staff on customer service and sales techniques.
Business Insights: Analyze call notes to gain insights into customer behavior and preferences.

7. Understand Customers Better With Integrations

You can integrate your PressOne Nigeria virtual number with customer relationship management software like Zoho and Hubspot. This helps you to understand the purchase behavior of your customers better. With our helpdesk integrations, you can also improve the way you interact with customers and provide support for them.

See All Integrations

8. Know The Right Things To Say With Call Script

A call script is like a guide for a phone call. It tells your staff what to say during a conversation, and is often used in call centers or sales. It helps your staff stay on track and say the right things to customers.

A PressOne Nigeria virtual phone number with call script feature helps sales teams to sell effectively using the same brand message. This ensures consistency in sales pitches and customer interactions.

It also helps them say the right things, especially when handling customer complaints, objections or questions.

Providing sales teams with proven scripts also helps them close more deals easily and increase sales conversions.

Practical Example:

Let’s say “Lagos Electronics” is a Nigerian electronics store with a Nigeria virtual phone. The sales team uses call scripts to handle customer inquiries:

When a customer calls to ask about a product, the sales team uses a script to provide key features and benefits.
When a customer objects to the price, the sales team uses a script to offer alternative options or promotions.
When a customer asks about delivery, the sales team uses a script to provide clear instructions and timelines.

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Use Cases for Call Scripts:

Sales Pitches: Ensure consistency in sales pitches and customer interactions.
Objection Handling: Provide sales teams with proven scripts to handle customer objections.
Product Information: Ensure sales teams can effectively communicate product features and benefits.
Customer Service: Use scripts to handle common customer service scenarios.
Upselling and Cross-Selling: Use scripts to suggest additional products or services.
Lead Qualification: Use scripts to qualify leads and determine customer needs.
Compliance: Ensure sales teams comply with regulatory requirements and industry standards.