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Calls that actually reach you. A team that gets better every week.

PressOne has been rebuilt from scratch with a new calling engine, new desktop and mobile apps, and AI coaching that helps customer-facing teams improve fast.

 

Upgrade to a smarter phone number with business features that help you convert leads into sales and retain existing customers.

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Same URL. Same login. Same numbers. Your account migrates automatically.

Download the Desktop or Mobile App

The new engine handles 100+ million calls daily across 50+ countries.

Native apps across Mac, Windows, iOS, Android.

Every call rings when you are online - No more silent missed calls.

More resilient to network quality fluctuations.

AI and analytics that turn hours of manual work into minutes.

Visibility into your team's performance. (Who needs help, what to coach).

Analytics designed for informed decision making. (Spot problems before they cost you).

A quick note from our CEO

This isn't a patch. It's a rebuild.

What we rebuilt and why it matters

1. Incoming call delivery that actually reaches you

What is different:

Call delivery wasn't reliable. Some calls didn't ring even when you were online because the old engine didn't keep connections awake. The new apps stay "awake" and ready.

So you can:

Stop losing customers unknowingly. If you're online, it rings.

What improved:

Calls previously showed as "missed" even when you were available. Now, with internet connection, incoming call delivery is 100%.

Quick Clarification:

Calls still need internet, but if you're online, they reach you reliably.

2. Desktop and mobile apps that stay connected

What is different:

We moved calling out of the browser into native apps:

    • Desktop: Mac and Windows
    • Mobile: iOS and Android

    • So you can:

    Stop losing customers unknowingly. If you're online, it rings.

    What you will notice:

    We moved calling out of the browser into native apps:

    • Desktop apps don't sleep when you switch windows or minimize tabs
    • Auto-connects when you open your laptop (the same way WhatsApp Desktop behaves)
    • Clean dialer interface that looks and feels like a phone

    • 3. A cleaner split between "calling" and "managing"

    What is different:

    The web is now strictly for admin and team management. It is not for making or receiving calls anymore. Call dialing and incoming calls now happen on the desktop and mobile apps.

    So you can:

    Give your team a simple place to do the work, while you get a clear place to monitor performance and make decisions.

    What it looks like:

    Calling stays stable in the app. Management stays clear on the dashboard. No more doing everything inside one busy web screen.

    4. AI team coaching that tells you exactly what to fix

    What is different:

    AI Coaching identifies who needs help and what to improve, with week-to-week trends for managers and team members.

    What you see:

    Team coaching areas with impact percentages, individual scores across metrics like Listening and Empathy, specific insights identifying issues, and improvement trends.

    Why this matters:

    You know who needs help, what skills to coach, and whether performance is improving—without guessing or reviewing hours of recordings.

    5. AI call insights that make quality assurance real

    What changed:

    AI listens to every call and returns a score with specific feedback within seconds, giving you visibility across hundreds of calls without listening to recordings.

    What you can see:

    Individual call scores, low-scoring calls automatically surfaced with tags like "Listening" or "Pace," transcripts, and behavioral insights pinpointing issues.

    So you can:

    Understand team performance in minutes and coach based on real data instead of gut feeling. Now you know which calls matter and why.

    The difference:

    Calls were rarely reviewed. Now you know which matter and why.

    6. Analytics dashboard built for decisions, not clutter

    What changed:

    The dashboard shows what's happening across your business at a glance: call volume trends, peak hours, team performance, and answer rates.

    What you can see:

    Call volume over time, peak hours, team leaderboards, answer rates, average wait time, and call status distribution.

    So you can:

    Make informed decisions about staffing and scheduling, identify customer behavior patterns, and spot performance gaps before they become problems.

    Quick Clarification:

    Calls still need internet, but if you're online, they reach you reliably.

    7. A simpler product experience

    What is different:

    We removed clutter and made the experience feel obvious. The dialer is just a dialer. The dashboard shows what you need to manage.

    So you can:

    Get your team live fast and keep them productive without training sessions.

    The difference:

    Setup used to take about 2 hours with training. Now it takes about 10 minutes with no training. The goal is simple: people shouldn’t struggle to use the tool. They should just use it.

    Before and Now

    Before

    • You could be online with good internet and still see calls as “missed” because they never rang.
    • Web calling could drop when you switched tabs.
    • Calls were recorded but rarely reviewed. You had no quick way to know which ones mattered.
    • Understanding team performance meant listening to hours of recordings or relying on gut feeling.
    • You could see call volume, but not the context needed to make staffing or business decisions.

    Now

    • If you’re online, it rings. You can answer.
    • Dedicated desktop and mobile apps stay connected.
    • AI Insights highlights, which calls are worth reviewing, why, and what to fix.
    • AI Coaching shows you exactly who needs help and what skills to focus on.
    • Analytics give you clear visibility into call patterns, peak hours, and team performance at a glance.

    Coaching that does not
    waste your time

    Coaching that does not waste your time

    Spend minutes reviewing performance, not hours listening to recordings.

    Call scores that make sense

    See individual and team scores across "Listening", "Clarity", "Empathy", and "Resolution" Managers and team members can both track progress in one view.

    Focus areas made clear

    Identify specific coaching areas like interruptions, filler words, or speaking pace, with impact percentages showing what affects the most calls.

    Calls worth reviewing

    The lowest-scoring calls are surfaced automatically with tags showing exactly what went wrong (e.g., "Listening", "Empathy", "Pace").

    Team trends

    See the most common issues across the team, week over week so you know if coaching is working.

    Book a 15-Minute Walkthrough

    No more calling in the browser. That’s now in the apps.

    The app has everything: calling + management. The browser has management only, no calling.

    Download the Desktop or Mobile App

    • Make and receive calls.
    • See all your management features (analytics, team coaching, AI features, call history, recordings, teams, members, billing, settings etc) built right into the app.

    Open PressOne in your browser

    • No dialer. You cannot make and receive calls from the browser.
    • See all your management features (analytics, team coaching, AI features, call history, recordings, teams, members, billing, settings etc).

    Migration that won’t break
    your workflow

    Same company. Better engine.

    • Same URL
    • Same login (email + password)
    • Same phone numbers
    • Same team setup
    one

    Your account migrates automatically on January 30, 2026.

    two

    Download the new apps for desktop and mobile.

    three

    Log in and keep working.

    Your Safety Net

    • You get a 2-week free trial on the new platform.
    • Any remaining subscription balance becomes account credit.
    • After the trial, you can either: start a new subscription using your credit, or request a refund of the credit.

    Need help during migration? Talk to support and we will guide you.

    Ready to Experience the
    New PressOne?

    Don't judge it by a message. Judge the experience.

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    Questions about migration?
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