How To Cancel Call Divert On Any Device

Tue, 05 Nov 2024

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Imagine this: You’ve just returned from a relaxing vacation, ready to return to work. You check your phone and realise a key client call went to voicemail because your call divert is still on. Frustrating, right? Or maybe you’re missing calls and discover an old call forwarding setting is causing the issue.

We all know how frustrating it is to miss important calls, whether you’re a busy professional, a small business owner, or just someone who wants to stay connected. That’s why we created this simple guide to help you cancel call divert on any device, ensuring you never miss an important call again.

What is Call Divert?

Before we get into how to cancel it, let’s quickly explain call divert (or call forwarding). It’s a feature that lets you send calls from your phone number to another number, like forwarding mail, but for phone calls.

There are different types of call divert:

Always Forward: Sends all incoming calls to another number.
Divert When Busy: Forward calls if you’re already on another call.
Divert When Unanswered: Sends calls to another number if you don’t pick up after a few rings.
Divert When Unreachable: Forward calls if your phone is off or out of network.

Call divert can be handy when you’re on vacation or using another phone, but it’s important to know how to turn it off when you no longer need it.

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How to Cancel Call Divert on Different Devices

Now that you know the basics of call divert, here’s how to cancel it on different devices.

A. Smartphones

1. Android

Cancelling call forwarding on Android is easy, but steps can vary slightly by phone brand. Here’s a general guide:

Open the Phone app.
Go to the settings (three-dot menu or gear icon).
Find “Call Forwarding” under “Calls” or “Call settings.”
Turn off the options (Always forward, Forward when busy, Forward when unanswered, Forward when unreachable).

Variations for different phones:

Samsung: Check under “Call settings” > “Supplementary services” > “Call forwarding.”
Google Pixel: Go to “Phone app” > “More” > “Settings” > “Calls” > “Call forwarding.”
Xiaomi: Look in “Phone app” > “Settings” > “Calling accounts” > “Call forwarding.”

Troubleshooting tips:

If you can’t find the settings, search for “Call forwarding” in your phone’s settings.
If call forwarding is still active, contact your carrier for help.

2. iPhone

Cancelling call divert on an iPhone is simple:

Open the Settings app.
Tap on Phone.
Select Call Forwarding.
Turn off the toggle switch.

Troubleshooting:

If call forwarding is still on, restart your iPhone or contact your carrier.

B. Landlines

To cancel call divert on a landline, you usually need to dial a code:

Deactivate all forwarding: Dial *73 or #21#
Deactivate forwarding when busy: Dial #67#
Deactivate forwarding when unanswered: Dial #61#
Deactivate forwarding when unreachable: Dial #62#

Global Carrier-specific codes:

Verizon: Dial *73 to cancel all call forwarding.
AT&T: Dial #21# to cancel all forwarding.
T-Mobile: Dial ##21# to cancel all call forwarding.

If managing calls feels too complex, check out PressOne Africa for a simple, all-in-one call management solution. Sign up today or get a demo!

Why Choose PressOne Africa for Business Communication?

Basic call divert features can be useful but often lack the flexibility and control needed for effective business communication.

Limitations of Basic Call Divert:

Limited Functionality: You might be unable to set up forwarding rules based on specific needs or times.
Lack of Control: Managing multiple forwarding rules or making quick changes can be hard.
Missed Calls: You could miss important calls if your settings aren’t right.

PressOne Africa Offers a Better Solution: With PressOne Africa’s advanced phone system, you can improve how you connect with customers and help your team work better.

For Customers:

Caller Greeting: Make personalised greetings to welcome callers and direct them to the right person or department, enhancing your brand image.
Seamless Experience: Customers can easily reach you through your PressOne number, and you can answer calls from any device, even without internet access.
Clarity and Transparency: Enjoy clear audio for smooth conversations and access call recordings that help with training and improvement.

For You and Your Team:

Easy Management: Control your entire phone system from a simple platform. You can easily add or remove users, set permissions, and track call activity.
Teamwork Made Easy: Work together smoothly with features like call forwarding, contact sharing, and real-time call monitoring.
Call Transfer: Transfer calls between team members without dropping them for better teamwork.
Internal Extensions: Give team members unique extensions for easy internal communication.
Team Presence: See who can take real-time calls for efficient collaboration.
Flexibility and Convenience: Use the PressOne app or web interface to make and receive calls from your computer, phone, or tablet while keeping your personal number private.

Key PressOne Features:

Call Routing: Direct calls based on who is available, ensuring all calls are answered quickly.
Automated Greetings: Welcome callers with personalised messages that guide them to the right person.
Call Transcription: Get clear, searchable transcripts of calls sent directly to your inbox.
Call Recordings: Automatically record calls for training and quality assurance so you never miss details.
Call Integrations: Connect PressOne with tools like Zoho CRM, Freshdesk, and more.
Call Analytics: Get insights into call volume and performance to see where to improve.
Call Notes: Add comments to calls to boost team performance and provide helpful feedback.

With PressOne Africa, you get all the features your business needs in one complete phone system. Empower your team and strengthen your customer connections today.

Ready to experience the PressOne advantage? Check out our flexible pricing plans to find the right solution for your business!

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