Let’s face it. Handing out your personal number to clients isn’t exactly professional.
You probably feel getting a business phone number in Nigeria is difficult, or you don’t know the difference between a business phone number and your personal phone number. What does a business phone number do that a personal number cannot? How can I get it?
We’ll answer all your questions in this article and guide you through getting a business phone number in Nigeria, in minutes.
Get ready to look more professional and trustworthy to customers, while managing your calls and teams effectively.
What is a Business Phone Number?
A business phone number is like a special phone line just for your business. It’s different from your personal number and helps you keep things professional. Let’s use PressOne business phone number as an example. It’s a single number that allows everyone on your team to make and receive calls at the same time, without interruptions.
Also, there’s no physical setup or sim card because it operates over the internet; i.e. all you need is an internet connection to make the calls from your phone or even your laptop, and you’re good to go.
How Is A Business Number Better Than A Sim Card?
A business phone number is better than a sim card, because a sim card:
- Can only be used by one person at a time
- Can get stolen, lost or damaged
- Is easily subject to poor internet connection
- Cannot be used to easily make international calls
- Makes your business look small and unprofessional
Get Started, See How It Works!
Fill out the form below to get a demo and see how it works. You also get to talk to sales in case you need more clarifications.
What can a Business Phone Number Do?
There are so many things you are missing out on, without a proper business phone number. Let’s get into it so you can see for yourself.
1. Make You Look Professional
When a customer calls you to make a request to ask about your services, are they greeted with a personalized and professional message through a caller greeting feature?
Customers feel valued when they are greeted with a professional, personalized message that mentions their name when they call your business. It creates a positive connection. With a PressOne business phone number, you can customize your greeting feature to make you sound professional, and look big and trustworthy to potential clients.
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2. Record Business Calls
Capture every conversation between your team and customers with a PressOne business phone number. This way, you can review important details, especially when you miss a key point during a call. No problem, play back the conversation.
Also, a business phone number with a call recording feature helps you train your team. You can use recordings to coach staff and identify areas for improvement based on their calls with customers, and their current sales talking points.
In the same vein, this helps you improve customer service since you can now analyze calls to see how interactions can be smoother and happier. Finally, you can protect your business because call recordings act as a clear record of conversations, useful in case of any misunderstandings.
3. Transfer Calls Easily
Imagine a customer calls your bakery, eager to discuss a custom cake for their wedding. You’re the friendly face behind the counter, a master of pastries but not of consultation on wedding cakes. Your boss or one of your colleagues is the expert when it comes to that. With a regular phone line, you might have to scramble, potentially losing the sale.
A business phone number with call transfer solves this! You can seamlessly connect the customer to another member of your team, ensuring they receive expert advice and increasing the chances of a happy (and well-fed!) customer. Call transfer allows you to route calls to the right department, showcasing professionalism and boosting customer satisfaction.
Infact, you can even leverage our IVR (Interactive Voice Response System) to get information on what you need without having to transfer calls and put the customer on hold.
For You:
- Get A Nigeria Virtual Number, In Minutes
4. Analyze Calls For More Sales
Ever feel like you’re talking to a brick wall with your marketing campaigns? A business phone number with call analytics can be your window into customer behavior.
Imagine you run a fitness center and notice a surge in calls after a radio advertisement.
You can also see how many calls actually convert into sales and identify calls that failed to bring conversions
This valuable data from your business phone number helps you refine your marketing strategies, attract more qualified leads, and ultimately convert those calls into paying customers.
5. Know What Your Customers Want Before They Ask
A business phone number with CRM integration can be your secret weapon for understanding customer behavior. A CRM (Customer Relationship Management Integration) helps you see a customer’s history to understand their needs and preferences, Send personalized messages and offers based on past purchases
Imagine a familiar customer calls your business, about a purchase they just made. With CRM integration, their past service history pops up on your screen during the call. This lets you see their previous purchases, and other necessary information. This personalized touch builds trust and allows you to address their concerns efficiently.
CRM integration with your business phone number unlocks great insights into customer data, transforming each call into an opportunity to personalize your service and build stronger customer relationships.
How To Get a Business Phone Number
- Read reviews about different brands
- Compare the features to see which is best
- Identify the one that meets the dynamic demands of your business
- Make enquiries about live demos
- Choose a plan that suits your business
To summarize, before you rush to get a business phone number, it is important you know which brand to choose based on customer reviews, features and brand reputation.
For example, a brand like PressOne Africa has met international standards and local regulatory requirements on cyber-security, data privacy and protection.
Also, there are over 2, 200 business owners who now trust the company because of the quality of its business phone numbers and the solution it provides (Read reviews on this page).
Benefits of Choosing the Right Business Phone Number in Nigeria
- Enhanced Professionalism: Selecting the right business phone number can significantly boost your brand’s professionalism. Customers who see a professional, easy-to-remember number are likelier to perceive your business as reliable and established. This first impression can be crucial in fostering long-term relationships.
- Improved Customer Experience: Having an accessible and easy-to-remember business phone number encourages more customer inquiries and engagement. Customers prefer businesses that are easy to contact, and a memorable phone number simplifies the process.
- Brand Recognition: A memorable business phone number reinforces your brand in customers’ minds. Like a catchy jingle or a recognizable logo, an easy-to-remember phone number helps your business stay top-of-mind. This brand reinforcement can lead to repeat business and word-of-mouth referrals.
- Operational Efficiency: Choosing the right business phone number also streamlines communication processes. With features like call forwarding, voicemail, and automated greetings, you can ensure all calls are handled promptly and efficiently.
Factors to Consider When Choosing Your Business Phone Number
- Target Audience
- Brand Image
- Ease of Recall
- Call Volume and Business Size
1. Target Audience:
Understanding your target audience is crucial when selecting a business phone number. Consider where your customers are located and their preferences.
Example: A local or toll-free number would be more appropriate if your customers are primarily in Nigeria. If you have international clients, an international number might be necessary.
2. Brand Image:
The type of phone number you choose can significantly reflect your brand’s image.
Example: A toll-free number can convey a more professional and established image, while a local number can make your business feel more accessible and community-oriented.
3. Ease of Recall:
A memorable phone number is essential for ensuring customers can easily contact you.
Tips for choosing a memorable number:
- Use patterns or repeated digits (e.g., 0800-123-123).
- Consider vanity numbers that spell out your business name or a key product/service.
4. Call Volume and Business Size:
Your phone system should match your call volume and business size to ensure efficiency and customer satisfaction.
Example:
- Small Businesses: A local number may suffice if you have a manageable call volume and a local customer base.
- Large Enterprises: A combination of toll-free and international numbers might be necessary to handle higher call volumes and a diverse customer base.
By considering these factors and choosing the right business phone number, you can enhance your brand’s professionalism, improve customer trust, and ensure seamless communication with your clients.
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You Can Do More With A PressOne Business Phone Number in Nigeria!
Leverage our integrations with customer relationship management tools like Hubspot, Zoho, Zendesk and more:
🚀 Zoho CRM: Track call logs and activities easily
🚀 Hubspot: Manage your call records and close deals seamlessly
🚀 Zendesk: Improve your overall customer experience and effortlessly transfer calls
🚀 Chrome Extension: Make and Receive calls conveniently from your chrome browser
🚀 Freshdesk: Use call identification for a more efficient customer support team
Now, here’s how you can get your business phone number in Nigeria in minutes!
1. Visit https://pressone.africa/pricing and subscribe to your preferred plan.
2. The ‘Buy now’ button under your selected plan will take you to a signup page. Fill in your details accordingly.
3. A suitable plan will be recommended to you after you fill in your details. Click on “Subscribe to plan” to make payment
4. Upon making your payment, you will be redirected to sign in to authenticate your account. An OTP will be sent to your registered number.
5. After you sign in, you will be given a list of numbers to select from.
6. Complete your setup and you are good to go.
FAQs About Business Phone Number
1. How much does a business phone number in Nigeria cost?
Pricing for a PressOne business number depends on the plan you go with. The standard plan is #6,000, the Growth plan is #10,000 and the International plan is #15,000. Click here to understand it better
2. Do I need another device to set it up?
No, there’s no physical setup and you do not need another device. You get your number and you begin to make calls immediately
3. Does it take long?
No, it only takes minutes to set up, then you bring your team on board and you’re good to go
4. Can I make calls only from my phone with the business number?
No, not your phone alone. You can easily make calls from your laptop also
5. Are there hidden fees?
No, you only get charged for a service if you demand to subscribe to it
Ready to take your business to the next level with a Business Phone Number? Try PressOne Today
