Take advantage of call recording to enhance your customer service, your product/service increase sales and stay in the loop of your business
Reduce the waiting time of your customers with PressOne IVR as they get easily directed to the right department and their requests answered swiftly
Identify how your customer service team interact with customers and how your sales team try and sell to them. Improve their call handling and talking points
Convert customers quickly and effectively based on lessons learned. You will always know what your customers want because of the conversations they have with your staff.
identify which customers sound like they are about to jump ship. Identify what went wrong and Come up with effective strategies to retain them.
Get smarter with your business decisions. Learn more about which of your products or services needs more attention in terms of advertising based on request.
PressOne ensures that all call recordings are secure, encrypted, and compliant with privacy regulations to protect both your business and your customers' information.
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Resolve customer complaints easily by referring to recorded calls
Analyze recorded calls to understand how customers feel.
Gather customer feedback about how they've been helped in terms of inquiries
Identify which sales scripts or talking scripts convert customers better
Reine sales approach depending on the customers and their need
Review and personalize follow-up interactions
Track KPIs based on quality of call duration and conversation strategy
Identify areas for product/service improvement.
Eliminate risks and escalations. Prevent "he-said" "she-said" situations easily.
Resolve customer complaints easily by referring to recorded calls
Analyze recorded calls to understand how customers feel.
Gather customer feedback about how they've been helped in terms of inquiries
Identify which sales scripts or talking scripts convert customers better
Reine sales approach depending on the customers and their need
Review and personalize follow-up interactions
Track KPIs based on quality of call duration and conversation strategy
Identify areas for product/service improvement.
Eliminate risks and escalations. Prevent "he-said" "she-said" situations easily.
Everything you need to know about PressOne
PressOne’s call recording helps you know everything going on in your business and makes you understand how better to take care of yiour customers
Yes, you need to have a PressOne business number in order to access the call recording feature and start using it for your business needs.
Yes, PressOne ensures that all call recordings are secure, encrypted, and compliant with privacy regulations to protect both your business and your customers’ sensitive information.
Yes, calls are automatically recorded once a customer calls your PressOne number
We have met international standards and local regulatory requirement on cyber-security, data privacy and protection.
For data protection inquiries, please send a mail to dataprotection@pressone.co
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