Frequently Asked Questions

Updated 1 month ago

How does PressOne work?

It’s very easy to use PressOne. Download the PressOne mobile app. Purchase a phone number from the app. Set it up for your business, and you are good to go. You can also check the QUICK TIPS segment for a step-by-step guide.

Do I need internet for PressOne?

You can receive customer calls with or without an internet connection. Your PressOne number does not require a sim-card or internet connection to function.

Can I have my own customised business greeting?

Yes, you can set up a customised professional greeting for your business. You can set up both a ‘welcome greeting’ and an ‘out of office’ message. Check the QUICK TIPS segment for a step-by-step guide.

What type of phone number do I get?

You can get a landline number (01-### ####) or a mobile number (090 ### ####). The choice is yours.

Can I set my office hours on PressOne?

Yes, you can. If you want, you can tell PressOne to automatically divert all calls outside of business hours to the virtual attendant system. When you get back, you will be able to listen to your messages on your voicemail.

You can also check the QUICK TIPS segment for a step-by-step guide.

Will I lose my PressOne number if my phone goes missing or gets damaged?

No, your PressOne number can never be lost, damaged or stolen. Even if your phone is switched off or dead, your PresOne number will ring on your alternative device or number, and attend to customers for  you.  If your phone gets stolen or lost, you can deactivate your PressOne number  on your new device and download the PressOne app again. It’s like you never missed a thing!

Submit a Support Request

If issues persist or you require additional assistance for any reason, please submit a request and our staff will get back to you promptly.