Have you ever wondered why customers stay loyal to a business for so long?
There are a couple of key factors involved, a great product? Definitely. Brand Reputation? Check. But great customer service? Now that’s something you can’t put a price tag on.
Businesses with great customer service not only attend to customers in the most effective and swift manner as possible, but they also personalize customer experiences in a way that makes such customers feel special. This is core to customer loyalty. Customers love to be pampered. They love to feel special, and they will stay with any business that makes them feel like kings.
However, there’s one thing that has consistently formed a barrier between a good customer service team and effective communication with customers- lack of a good business phone system.
The truth is, no matter how good your intentions are, in terms of satisfying customers, without a proper business phone system, you’ll always:
- Struggle to satisfy customers
- Experience customer churn
- Find it hard to retain customers
- Project a small, unprofessional brand image
With a proper business phone system, say goodbye to lost leads and poor customer service. Here are some tip-of-the-iceberg features and benefits you can look forward to:
Table of Contents
Toggle1. Welcome Greeting: Brand Image Boost
Greet your customers with a warm, professional and personalized welcome message. This is an automated feature and you can customize the message however you want. Trying to shake the “small business” label? This feature projects a professional image to your customers and makes you look like a big business. Plus benefit? Customers won’t hesitate to pay you what you’re worth.
Example: Welcome to Acorp Logistics, how can we help you today?
2. CRM & Helpdesk Integrations: Understand Customers Better
Integrate your PressOne business phone system with your existing customer relationship management software. Understand your customers better. Know more about their preferences and behaviors to provide enhanced personalized experiences to them. Leverage our helpdesk integrations to boost your customer support efforts
Available Integrations: Zoho, Hubspot, pipedrive, Freshdesk, Intercom, Zendesk, and more
3. Call Analytics: Never Be Caught Unaware
Gain better insights on all calls made from and to your business. See the volume of calls you get per day, all from a central dashboard. Understand when customers call the most and make staffing decisions based on this, so all customers are attended to. Also, spot mentions of specific products, services, or pricing concerns to learn more about customer needs and preferences.
4. Call Routing/IVR: Never Lose A Customer
Turn your overwhelming call volume into a blessing. With our call routing and IVR feature, never put a customer on hold. Route them to the right department automatically. This helps you maintain a simple but effective call flow, ensuring that calls are handled by the right teams/departments.
Example: Welcome to Acorp Logistics, PressOne 1 for inquiries, press 2 for customer support, press 3 for pricing/billing
5. Call Recording: Review & Improve
Playback and review interactions between your customer support staff and customers. In what manner are they providing support? How satisfied are customers after these calls? What was their tone during the conversation and how was it handled by the support staff? With call recording, you can coach your support staff on how to provide top-notch support, with accurate information, not just word of the mouth feedback.
And More Features to Enjoy!
Call Tracking: Measure team performance based on call duration and satisfaction levels
Call Notes: Add comments to every call and improve your team for better performance
Call Transcription: Prefer reading to listening? Transcripts can be sent to your inbox.
Ready to improve customer service and get rid of customer-churn?