Options are excellent. They make you understand what you might gain or lose out on, especially when you intend to purchase a product/service.
They are even more important when you need to choose a good business phone system. There are numerous business phone system providers out there, so it’s only important to know which will suit your needs best in terms of pricing, features, and scalability.
What is a Business Phone System?
A business phone system is a centralized voice solution that enables businesses to manage and handle phone calls, connect with customers and keep their teams organized.
Key characteristics:
- Add multiple users based on size
- Call management features (forwarding, transfer, hold)
- Call recording and analytics
- Integration with other business tools (CRM, HelpDesk.)
- Customizable greetings and menus
- Scalable to accommodate growing teams
In simple terms, a business phone system helps companies:
- Manage incoming/outgoing calls
- Enhance customer communication
- Boost productivity
- Project a professional image
Top 11 Business Phone Systems
- PressOne Africa
- OpenPhone
- KrispCall
- Google Voice
- 3CX
- DialPad
- Ring Central
- Vonage
- CallHippo
- GrassHopper
- JustCall
Best Business Phone System?
PressOne. Businesses love the flexibility that comes with PressOne. You need a top-notch business phone that provides advanced call features at reliable quality and affordable pricing. Take your business to the next level and gain clear insights on how to sell better to your customers.
Comparing Business Phone Systems
Let’s compare these business phone systems so you can see which suits your needs best.
1. PressOne Africa
PressOne is a virtual business phone system built to help businesses look big and earn big with their business calls. We provide standard features to help businesses communicate effectively to customers, boost sales conversions and collaborate easily with teams.
This makes PressOne one of the best business phone systems.
Here are the key features and benefits you will enjoy with PressOne
- Cloud-based Platform: No need for costly hardware upgrades, scales with you.
- Unified Communication: One number, multiple employees, uninterrupted communication.
- Caller Greeting: Greet callers with an automated, warm, professional caller greeting
- IVR/Call Routing: Route customers easily to the right team/department
- Advanced Call Analytics & Reporting: Analyze call volume from a central dashboard
- Call Tracking: Track team performance based on call duration and customer satisfaction
- Call Recording: Never miss a detail. Record and store calls for training, dispute resolution
- Call Notes: Listen to calls and make comments, useful for feedback and follow-ups
- Integrations: Integrate with your popular CRM & Helpdesk tools
- Transcription: Get a written record of your calls delivered straight to your inbox
Added Features
- Website Live call
- Voice OTP
- Workflow automation with Zapier
- Go Global: Establish a local presence in over 25 countries
Pricing
- Standard: N6,000/month
- Growth: N10,000/month
- Enterprise: Talk to sales
Ideal for:
- Small businesses
- Medium-sized businesses
- Enterprises
Get A Demo & See How It Works!
Fill out the form below to get a demo and see how our business phone system works. You also get to talk to sales in case you need more clarifications.
2. OpenPhone
OpenPhone is one of the popular business phone systems. Here are their major features, pricing and cons:
Features
- Virtual Phone Numbers
- Call Routing
- Unlimited Calling & Texting
- Call Recording:
- Voicemail Transcription
- Group Messaging
- Integration with Popular Apps
- Customizable greetings and voicemail
- Call forwarding and transfer
- Analytics and call logs
Pricing
- Starter: $15/user
Business: $23/user
Enterprise: Contact Sales
Ideal for
- Businesses of all sizes
Cons (According to Forbes)
- Limited feature access without upgrades
- Calls may get flagged as “spam risk”
- Additional fees for sign-up and messaging
- Potential downtime issues
- Live customer support team hard to reach
- Pricey per user plan
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3. KrispCall
KrispCall is one of the top options when considering business phone systems. Here are the major features, pricing and cons
Features
- Call Forwarding
- Call Recording
- Voicemail Transcription
- Auto-Attendant (IVR)
- Customizable Greetings
- Call Analytics
- Number Porting
Pricing
- Essential: $12/user
- Standard: $32/user
- Enterprise: Contact Sales
Ideal for:
- Businesses of all sizes
Cons
- Just one integration (Hubspot)
- No call analytics reports beyond 24 hours
- Pricey per user plan
4. Google Voice
Google Voice is another popular option for business phone systems, powered by Google itself. Here are its features, pricing and cons.
Features
- Call forwarding
- Protection from spammers
- Voicemail greeting personalization
- Google Calendar and Google Meet integrations
- SMS capabilities (available in the US only)
- Voicemail transcription
Pricing
- Starter: $10/user
- Standard: $20/user
- Premier: $30/user”
Ideal for
- Small businesses
Cons
- All text messages, voicemails, and phone calls are sent to separate inboxes
- No third-party integrations, Only Google-related services
- Pricey per user plan
Related:
- How To Get A Nigeria Virtual Number, In Minutes
5. 3CX
3CX is another great option to get a business phone system. Here are its features, pricing and cons
Features
- Phone Directory
- Headset Integration
- Call Parking / Pickup
- Call Logging
- Ring Groups
- Auto Attendant
- Multi-level IVR
- Voicemail Transcription
- Per system pricing
Pricing
*Billed annually
- Small Business: $195/system
- Professional: $195/system
- Enterprise: 245/system
Ideal for:
- Businesses of all sizes
Cons
- Limited integrations
- Annual plans only
- Limited feature access without upgrades
6. DialPad
Dialpad is another popular business phone system. Here are its features, pricing and cons
Features
- Call recording
- Toll free numbers
- Voice to email transcription
- Live call
- Analytics
- Call forwarding
Pricing
- Standard: $15/user
- Pro: $25/user
- Enterprise: Contact Sales
Ideal for:
- Businesses of all sizes
Cons
- Phone and 24/7 support require an upgrade
- Must upgrade for access to integration library
- Potential for Google-related login issues
Related:
- What is Direct Inward Dialing & How To Set It Up?
7. Ring Central
RingCentral is an AI-powered communication provider, and one of the most popular business phone systems
Features
- Interactive Virtual Response (IVR)
- Automatic call recording
- Business SMS
- Call flip
- Voicemail-to-email
- Call park
- Call forwarding
Pricing
- Core: $9.99/user
- Advanced: $25/user
- Ultra: $35/user
Ideal for:
- Businesses of all sizes
Cons
- Limited feature access without upgrades
- No direct Linux support
Read Also:
- 11+ Ways To Grow Your Small Scale Business in Nigeria
8. Vonage
Vonage is a business phone system provider with messaging, voice and video communication features
Features
- Call Monitoring
- Receptionist Console
- Company Call Recordings
- Area Codes (Overlays)
- Call Filter
- Call Forwarding
Pricing
- Mobile: $14.99/user
- Premium: $24.99/user
- Advanced: $34.99/user
Ideal for:
- All businesses
Cons (According to Forbes)
- Pricey add-on fees
- Potential sign-up issues
9. CallHippo
CallHippo is one of the top choices for business phone systems. Here are their major features, pricing and cons
Features
- Call Recording
- Incoming call flow
- IVR
- Call transfer
- Call Analytics
- Shared phone numbers
- Dedicated business address book
- Website live widget
- Call Intelligence
Pricing
- Bronze/month: $16/user
- Silver: $24 /month/user
- Platinum: $40 /month/user
Ideal for:
- Small and mid-level businesses
Cons
- Limited feature access without upgrades
- No phone support, only chat
10. GrassHopper
Grasshopper is a business phone system taht provides toll-free, vanity and local numbers
Features
- Simultaneous call handling
- VoIP & WiFi calling
- Virtual receptionist
- Virtual extensions
- Live call transfer
- Virtual fax
- Call forwarding
Pricing
- True Solo: $14/month
- Solo Plus: $25/month
- Small business: $55/month
Ideal for:
- Small businesses
Cons (According to Forbes)
- No direct third-party app integrations
- No video conferencing tools
- Constant ads and upsell efforts
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11. JustCall
Justcall is another business phone system option. Here are its features pricing and cons
Features
- Voice, SMS, email, and WhatsApp support
- Integrations
- Call analytics
- Agent Assist
- Bulk SMS campaign
- Auto dialer
Pricing
- Essentials Plan – $19/User/Month
- Team Plan – $29/User/Month
- Pro Plan – $49/User/Month
Ideal for:
- All businesses
Cons
- Pricey per user plan
- Expensive scaling (Adding new users)
Compare These Business Phone Systems To PressOne
| Provider | Advanced features | Starter Pricing/month |
|---|---|---|
| PressOne | Available on Basic Plan | N6,000/3 users+more |
| OpenPhone | Pay More to Access | $15/user |
| KrispCall | Available on Basic Plan | $12/user |
| Google Voice | Pay More to Access | $10/user |
| 3CX | Pay More to Access | $195/system (Annual) |
| DialPad | Available on Basic Plan | $15/user |
| RingCentral | Pay More to Access | $9.99/user |
| Vonage | Available on Basic Plan | $14.99/user |
| CallHippo | Pay More to Access | $16/user |
| GrassHopper | Available on Basic Plan | $14/month |
| JustCall | Available on Basic Plan | $19/user |
The PressOne Advantage: Why is PressOne Better?
Now that you’ve gone through the list of top business phone system providers, let’s show you how PressOne is way better:
Save Money….And Still Get The Best:
Other providers require a plan upgrade for advanced features. With pressOne, get a business phone number for N6000 (an equivalent of $4), with standard features
No Currency Hassles, Pay Without Stress
Never worry about exchange rate fluctuations and hidden fees. With a provider like PressOne, pay a clear, local price in Nigerian Naira (N). No need for currency conversions and added transaction fees
No Rigid Payment Model
We won’t tie you down with an annual contract. Pay based on your business needs or size. We have flexible monthly, quarterly and yearly pricing
One Phone System, Endless Possibilities
Manage your phone system from a central dashboard. Monitor team performance, track their progress and boost customer satisfaction easily. Watch your sales conversions soar
Integrate With Existing Tools
With our customer relationship management tool, understand your customers better in terms of their preferences, purchase behaviour, e.t.c. Make customer support easier with our helpdesk integrations
Available Integrations
Leverage Our Integrations and Do More With Your PressOne business phone system
🚀 Zoho CRM: Track call logs and activities easily
🚀 Hubspot: Manage your call records and close deals seamlessly
🚀 Zendesk: Improve your overall customer experience and effortlessly transfer calls
🚀 Chrome Extension: Make and Receive calls conveniently from your chrome browser
🚀 Freshdesk: Use call identification for a more efficient customer support team
🚀 Zapier: Automate workflows, combine your phone system with over 7,000 business apps
And many more Integrations to enjoy!
Choosing A Business Phone System
Here are key steps to take when choosing a business phone system provider:
1. Define Your Business Needs
Identify required features (e.g., video conferencing, call recording). Consider how scalable the phone system is, what is the minimum number of users you can add? Consider locations, and growth plans. Determine budget and cost expectations
2. Research Potential Providers
Look for reputable providers with business expertise. Check reviews, ratings, and customer testimonials. Compare features, pricing, and plans. Thankfully, we’ve done that for you so you don’t have to go through the stress of researching each provider individually.
Related:
- How To Get a Business Phone Number In Nigeria, In Minutes
3. Evaluate Communication Options
Consider Voice over Internet Protocol (VoIP), Cloud-based phone systems and mobile integration options
4. Assess Call Management Features
Look out for features such as: Auto-attendant (IVR), call forwarding and transfer, voicemail and transcription, call recording and analytics.
5. Check for Integration and Compatibility
Consider Integration with CRM, ERP, and other business tools. These tools are important for customer management and support. Not all business phone systems providers have integrations.
6. Review Reliability and Support
What is the provider’s uptime and downtime guarantee? What are their customer support channels (phone, email, chat). How about response times and resolution processes?
7. Test and Compare Plans
Leverage free trials or demos and plan customization and scalability. Identify Contract terms and cancellation policies
Additional Considerations:
- Security and compliance (e.g., HIPAA)
- User interface and ease of use
- Training and onboarding support
- Future-proofing and innovation
Your business phone system awaits. Get started with PressOne today
