Meet the eSIM Card—a game-changing innovation that’s redefining how we stay connected.
Short for embedded SIM Card, an eSIM Card is a sleek, modern alternative to the traditional plastic SIM card, and it’s already transforming smartphones, wearables, and even IoT devices. But what exactly is an eSIM, and why does it keep getting an increased number of users?
In this complete guide, we’ll break down what an eSIM is, how it works for both businesses and individuals and how to get your eSIM card set up
What is an eSIM Card?
An eSIM card, or embedded SIM, is a small chip built directly into your device that works just like a traditional SIM card—but without the need for a physical card. Instead of swapping SIM cards, you can activate a mobile plan digitally, making it more convenient and flexible.
Practical Example: Imagine you’re traveling to another country. With a traditional SIM, you’d need to find and buy a local SIM card, remove your current one, and replace it. With an eSIM, you can simply purchase a new mobile plan online, activate it on your device, and stay connected—no hassle, no tiny cards to lose
Best eSIM Provider?
PressOne Africa is the eSIM provider you could go for. Why? You get so many call features with your eSIM which you can leverage for your business and travel. You even get to add so many people on the virtual eSIM you get.
Note: PressOne eSIM is a virtual one, it does not work like the traditional embedded sim chip in your device. It is virtual, which means you can use it to make and receive calls over the internet. You don’t need a sim card at all to use PressOne.
Here are the major features that make PressOne the best MTN eSIM alternative
Features (for Business Owners):
- Compatibility: Compatible with all devices
- Voice: Unlike other eSIM providers on this list, PressOne offers a call feature
- Add multiple users: Add as many users as you have on the eSIM you get with PressOne.
- Caller Greeting/caller tune: Greet your callers with an automated welcome message
- Call Recording: Get recordings of all calls made from and to your eSIM.
- Call Tracking: Get insights into which of your staff are performing well
- Call Analytics: Know the number of calls you receive per day to make staff available
- Call Routing/IVR: Never miss a sale. Route customers automatically to the right team
- International Plan: Need to expand your business to other countries? We’ve got you!
- Call Transcription: Get a written record of your calls
- Voicemail-to-Email: Get your voicemails delivered straight to your inbox.
- No contract or Physical SIM card required
- 24/7 customer support
- In-App Calling
Features (For Personal Use, Individuals Looking To Travel):
- Get an eSIM in in over 25 Countries Globally. Glob trot without stress.
- Leverage our fair pricing. Make calls with reliable connections in any country you wish to travel to.
- In-App Calling
- Pay in local currency (N)
Ideal for:
- Personal Use
- Frequent travelers
- Businesses with global operations
- African businesses (Small, Medium & Enterprise)
Benefits of an eSIM Card for Businesses
Here are the key benefits of eSIM cards for businesses:
1. Efficiency and Cost Savings
- Easy employee onboarding: Easy activation and management of corporate mobile plans.
- Cost-effective: Eliminate physical SIM distribution and logistics costs.
- Scalability: Easily add or remove employees from corporate plans.
2. Security and Control
- Enhanced security: eSIMs with secure encryption.
- Centralized management: Monitor employee call activities for your business on a central dashboard
- Data protection: Secure data transmission and storage.
3. Flexibility and Mobility
- Global coverage: Seamless international roaming and local data plans.
- Multi-network support: Employees can switch between networks and plans.
- Dual-SIM functionality: Separate personal and corporate profiles.
4. Employee Benefits
- Work/life balance: With a company eSIM, employees can keep their personal lives separate from their work
- Flexibility: Employees can use their existing devices for work.
- Improved productivity: Reliable communication model- built for businesses
5. Analytics and Insights
- Real-time usage tracking: Monitor the volume and duration of calls made by each employee.
- Customized reporting: Track employee activity- call recordings and more. Stay in the loop of your business
Industries benefiting from eSIM Cards:
- Enterprise mobility
- IoT and M2M
- Logistics and transportation
- Healthcare
- Finance and banking
- Retail and hospitality
Benefits of eSIM Cards for Individuals
Here are 7 benefits of an eSIM (Embedded Subscriber Identity Module) card:
- Convenience: No physical SIM card swapping or waiting for delivery.
- Flexibility: Easily switch between networks, plans, or countries.
- Space-saving: No physical SIM card slot required.
- Security: Secure encryption.
- Real-time management: Activate, deactivate, or change plans remotely.
- Travel-friendly: Easily purchase and activate local data plans.
eSIM Card compatible devices:
- Smartphones (iPhone, Samsung, Google)
- Smartwatches
- Tablets
- Laptops
- IoT devices
What you can do with PressOne eSIM
1. Record Your Business Calls
If as a business owner, you are not usually around or you are very busy and have other administrative duties to attend to, it is highly important you still stay in the loop of your business and know what your staff are saying to your customers. This is where a PressOne eSIM comes in.
When you get A PressOne eSIM in Nigeria, you can easily record your business calls, allowing you to:
- Capture conversations with customers
- Playback recordings to recall important details
- Coach your team on customer interactions
Benefits:
- Improve customer service by reviewing interactions
- Resolve disputes by referencing recorded calls
- Train team members to enhance communication skills
Example:
- A customer calls your business with a question.
- The call is recorded and saved.
- Later, you review the recording, note the customer’s concerns, and coach your team on how to better address similar questions in the future.
2. Greet Customers Professionally
Getting a PressOne eSIM in Nigeria comes with an automated professional caller greeting feature that helps you make a good first impression on your customers. This allows you to:
- Create a custom, polished message that plays when customers call
- Make a great first impression, showcasing your brand’s personality
- Set the tone for a positive customer experience
Benefits:
- Impress customers with a professional image
- Establish trust and credibility
- Differentiate your business from competitors
Example:
- “Thank you for calling {Your Business Name}, where we specialize in {Your Service}. Please hold for just a moment while we connect you with one of our experts.”
This feature helps businesses:
- Create a consistent, high-quality brand experience
- Show customers they’re valued and important
- Increase perceived value, justifying premium pricing
No more:
- Unprofessional, generic voicemails
- Missed opportunities to impress
- Undervalued services
Just a professional, memorable first impression!
3. Transfer Customers Easily
A PressOne eSIM comes with an IVR (Interactive Voice Response) that helps transfer customers to the right team or department by:
- Presenting a menu of options to callers (e.g., “Press 1 for Sales, 2 for Support”)
- Allowing callers to select their desired destination
- Automatically routing calls to the chosen department
Benefits:
- Reduces wait times and holds
- Ensures callers reach the right team quickly
- Improves customer satisfaction and experience
Example:
- A customer calls your business and hears: “Thank you for calling PressOne. Press 1 for Sales, 2 for Technical Support, or 3 for inquiries.”
- The customer presses 2, and their call is instantly transferred to the Technical Support team.
No more:
- Long hold times
- Misdirected calls
- Frustrated customers
4. Analyze how your Business Calls Perform
A PressOne eSIM helps analyze calls by:
- Tracking and logging all incoming calls
- Providing detailed reports on call volume and types
- Allowing you to categorize calls as Sales, Complaints, Requests, etc.
Benefits:
- Understand your business’s call patterns
- Identify areas for improvement
- Make data-driven decisions
Example:
- Your eSIM number dashboard shows:
- 50 calls received today
- 20 Sales calls
- 15 Complaints
- 15 Requests
This helps you:
- See when customers call the most and plan staffing
- Address common complaints
- Optimize sales strategies
No more:
- Guessing about call volume and types
- Missing insights to improve
- Making decisions without data
5. Understand Your Customers Better
Enjoy customer relationship management software integration with your PressOne eSIM.
CRM integration with your PressOne eSIM helps you understand customers better by:
- Linking calls to customer profiles
- Tracking interactions and conversations
- Analyzing customer behavior and preferences
Benefits:
- Get a 360-degree view of each customer
- Understand their needs and pain points
- Personalize interactions and improve relationships
Example:
- A customer calls your phone number, and the CRM integration shows:
- Their purchase history
- Previous interactions
- Preferred communication channels
This helps you:
- Provide tailored solutions
- Anticipate their needs
- Build strong, loyal relationships
Ready to get your eSIM set up with PressOne?
