Your business phone may be holding you back and you would never know it. The fact that your current business phone number may work well does not mean it’s the best. You may be missing out on valuable opportunities. It’s time to upgrade! Look out for these 9 warning signs that your business phone is failing you – and discover how a modern phone system can transform your business.
Here Are The 9 Signs Your Business Phone needs an Upgrade
- Busy Signals
- Lacks Business Features
- Remote Work Challenges
- Poor Audio Quality
- Unreliable Network
- No Integrations
- Can’t Handle Expansion
- Security Risks
- High Maintenance Costs
1. Busy Signals
If your business phone number is always saying “busy” or indicating that “this caller is on another call”, you would be losing customers who have to wait or take their business elsewhere.
Let’s say Mr Okafor owns a small e-commerce store, and he uses his personal phone number or a traditional landline phone number for customer service. His phone number can only take one call at a time. On a typical Monday morning, he receives a surge of calls from customers inquiring about orders, returns, and promotions. However, his phone number is unable to handle the high volume of calls, resulting in:
- Busy signals for incoming calls
- Long wait times for customers who do get through
- Frustrated customers who hang up and take their business elsewhere
- Your support team is overwhelmed, leading to less productivity and more stress
- Lost business opportunities
In this example, the “caller busy” tone his customers get is a sign that his business phone number is failing to meet the demands of his growing customer base. This can lead to lost sales, reduced customer satisfaction, and loyalty, as well as negative reviews.
2. Lacks Business Features
If your current business phone number does not offer new features such as personalized and professional greeting messages to customers, or call recordings and call analytics to improve your customer service and boost sales, your customers might have been taking their business to your competitors who have these features.
Customers are looking to buy from a company that sounds and projects a professional and trustworthy image. If their frequent interactions with you or your staff on your business phone number does not give this impression, they lose trust in you immediately.
3. Remote Work Challenges
An outdated phone system may not be able to transfer calls efficiently to team members in different locations. This puts customers on hold and they may not be too happy about that. Besides, old phone systems may not allow team members to access the number remotely. This limits the team’s flexibility and their ability to convert customers easily.
4. Poor Audio Quality
Poor audio discourages potential customers from purchasing from you. Aside from trust they can’t clearly state their needs to you or tell you what it is they are looking for. Situations like unpleasant background noises, echoes or feedback, volume issues, and interference, lead to calls that sound like a series of disconnected phrases, making it hard for customers to follow the conversation. Also, calls with long and noticeable delays between speaking and hearing a response, make conversations feel awkward.
These audio quality issues can lead to frustrated customers, missed sales, and a damaged reputation.
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5. Unreliable Network
Dropped calls are often a sign of poor and unreliable network service. You cannot always guarantee that your network service provider can handle the call volume your business could have in a day. When you’re in a conversation with a customer and the call drops, they might understand that it is a network issue, but that does not mean it should have happened regardless of how “general” of an issue it is. There’s a better alternative to this, and your business should not be wanting of it.
6. No Integrations
Can your current business phone number integrate with important tools that will provide insights about how to improve your sales methods and sell more to customers? Can you monitor calls from your ads, website, and campaigns? If the answer is no, then your business phone is in urgent need of an upgrade.
7. Can’t Handle Expansion
Let’s talk about the future growth of your company. The main aim of every business is to increase sales and expand. Let’s imagine you’ve been doing well in sales, but you find it hard to expand easily because communication with teams and customers across your current geographical region is a major problem. This is another sign your current business phone is in need of an upgrade. You need a better alternative to help you expand your business easily and attain a global reach.
8. Security Risks
Your current business phone number may be vulnerable to security threats, putting your customers’ information, your business strategy, and your teams’ communications at risk.
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9. High Maintenance Costs
If your current business number requires frequent maintenance, you need an immediate upgrade. No modern business phone number should require maintenance or the frequent high costs that come with it.
What’s the Better Upgrade?
PressOne. That’s the simple answer. With PressOne, your business phone number is about to make your business run as smoothly as possible and enable you to sell easily to customers than ever before.
Why is PressOne Africa Better As Your Business Phone Upgrade?
1. Advanced Call Features
Our Call Analytics and Recording features are your go-to for converting your customers and improving your service to them. With call analytics, you can sell smarter: Figure out what works and what doesn’t with your sales approach. After this, you train your team based on these new insights and help them to connect better with customers. With call recording, you can easily solve customer problems and hear what issues keep people from buying. You can also hear how your staff relates to them and what your customers demand more of. This way, you stay in the loop of your business.
2. Professional Greetings
Impressions matter, especially first impression for new customers. Personalized greetings with your business name and message creates a good first impression and make you project a professional image. This way, customers will not perceive you as small and pay you less than you are worth. PressOne’s automated greeting call feature also gives a 24/7 presence for your business, which ensures a consistent welcome, even outside business hours.
3. Integrations
PressOne business phone number is ultimate for the African Businessperson because of its integrations. Get easy access to Hubspot, Zendesk, Zoho Crm, Chrome, Intercom and many more. We realize that a business needs modern, valuable tools to thrive and sell more to its customers, and this is why we have made all these tools readily available for you.
4. Affordable
Nothing says affordable as when it’s top quality and it also doesn’t break the bank. With our business phone number, you get a single phone number for all your team members, on which you can all make calls at the same time, and from anywhere in the world, all at an affordable pricing that works for you.
5. Reliable and Secure
No network outages, no dropped calls, no interference or poor audio quality. Make and receive calls as clear and secure as possible.
6. Global Reach
Expansion is no longer out of your reach, make calls easily regardless of your location or that of your customers.
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Conclusion On 9 Signs Your Business Phone Needs an Upgrade
A reliable business phone system is the backbone of effective communications. However, as technology evolves, your once-updated phone number could become outdated, preventing your company from achieving its full potential. Understanding when your business phone is no longer serving its purpose not only preserves the efficiency of your operations but also ensures you stay competitive in the marketplace.
Ready? Try PressOne Now.
