At PressOne, we take the challenges you face in your business and turn them into success stories with simple voice solutions that make your business thrive.
Here’s how Goshiip, one of the leading logistics company in Africa, used PressOne’s business phone system to make communication with their customers easier and faster, retain their customers, and to monitor the performance of their team to see who’s slacking or who deserves to be praised.
About Goshiip
Goshiip is a platform that helps you take care of your local and international deliveries while you have more time to handle your business better.
Goshiip has worked hard to build their customer base and brand on good customer experience, which was initially handled by the founders of the company before the company scaled.
This customer support is now being handled by their team. A huge part of the customer experience is in voice communication because a lot of their customers call them.
Their Need
- Retain customers: Ensure that people who ship with them once always come back.
- Monitor team performance: They want to understand how their support team perform
- Look bigger: Attract customers who would have otherwise gone to their competitors
How We Solved It
Here’s how PressOne’s business phone system has helped Goshiip.
Customer Retention
PressOne’s quality voice calls and easy customer handling has helped to build trust between Goshiip and their customers.
Our IVR feature is even more helpful as it allows them to transfer customers to the right team.
With these PressOne features, they’ve been able to successfully retain customers, especially first time customers who now trust their service and the call support they provide.
Bigger Image, Bigger Customer Base
PressOne’s business phone system helps Goshiip “look the part”.
The standard that comes with our business phone, especially our professional caller greeting feature, convinces their potential customers that Goshiip is a company worth doing business with and this makes their customers pay them what they are worth
Call Tracking
With PressOne’s call tracking feature, Goshiip founders can easily see the number of calls they receive in a day and how many of the calls brought in sales or enquiries in a week.
It’s easy to see who is slacking and who is not. It helps them make decisions faster because this is not based on hear-say.
PressOne is one of the ways they can see at a glance how their business is doing.
Call Performance Monitoring
Since Goshiip founders no longer manage their calls or support, PressOne is the solution that helps them to monitor team-customer interactions better.
With PressOne call recording feature, they can playback conversations between customers and their team to ensure their team is saying the right things and train them to provide quality experience to customers.
Easy Team Performance Management
PressOne business phone ensures that as a remote team, Goshiip can collaborate and work together.
They can tell where there is a need for training for their staff and where someone is underperforming and needs to do better.
Want to take your business to the next level and manage your team easily like Goshiip? Try PressOne today.
