A look back at what moved, what changed, and what it meant for you.
Before we get into the updates, a quick one: are you cool with PressOne? We have a small request. You also get three months of the Business plan subscription paid in full as our thank-you. Watch your inbox.
Chapter 1: You Can Now See the Road Before You Drive
Network Status Dashboard
A few weeks ago, we shipped something
We introduced the Network Status Dashboard, giving you a live view of how MTN, Glo, Airtel, and 9mobile/T2 are actually performing. This is the first of its kind.
Now you can see what’s happening behind your calls. You can tell when that delivery guy is lying about your MTN not going.
Check it when calls are cutting. In seconds, you will know whether to redial or wait. If all networks are showing normal and your calls are still failing, please reach out to us immediately.
Kudos to the people sharing it with their family and friends outside PressOne, we appreciate it. Live at network.status.pressone.africa. Bookmark it.
Chapter 2: Airtime and Subscription Are Not the Same Thing
We got a lot of questions and requests about this in the past week, so let’s break it down.
What is the difference between Your Pressone Subscription and Airtime?
Your subscription is what keeps your PressOne account active and everything running. (call history, recordings, transcripts, contacts, and team data, etc.).
Your airtime is the credit you use to make calls. It is also where your AI credits are taken from. Your coaching scores, call transcripts, and AI analysis all run on your airtime.
Think of it like this: your subscription is Netflix. Your airtime is your data. Even with a Netflix subscription, you can’t stream your shows without data. Airtime gets used as you make a call, like fuel in your car, while a subscription is like the recurring fixed rent. It must be renewed on a monthly or yearly cycle.
One thing worth knowing: you can pay for your subscription with your airtime balance if you have enough airtime to cover it.
Chapter 3: Juliet- Your Reliable WhatsApp Staff that Does Not Go on Leave
Several businesses have hired Juliet on WhatsApp ( Some named her Rihanna), and the feedback has been consistent.
She handles enquiries, takes orders, and resolves issues the way your best agent would on their best day. Not an agent who is distracted, tired, or having a difficult morning. Your best agent, on their best day, every single time.
She is not pushy. She does not overstep. She does not assume she knows more than she does. When something genuinely needs a human, she hands it over cleanly to the right person, just as a great agent always should. Full conversation history, proper context, and no need for customers to repeat themselves.
She handles the customer questions that come in at 11 pm when no one is available. She converts leads into paying customers.
She does not go on leave. She does not call in sick. She is always there, and with excellence.
If you have been thinking about it, reach Juliet on WhatsApp: [https://wa.me/+14632989119].
Chapter 4: A Hard Call on Accounts with Outstanding Invoices
PressOne loves its customers. For accounts with outstanding invoices, including some owing across two billing cycles, we did not cut access immediately. We extended trust because we believe anyone using PressOne shares our values of transparency, integrity, accountability, structure, and proper business operations. We trusted that commitments would be honoured.
We have now reached the point where we can no longer carry that cost. Some affected accounts have been disconnected since April 10, and the final round of disconnections is being completed today, Friday, April 17.
Affected businesses will see invoices for unpaid access days upon renewal to retain their data, call history, recordings, and contacts.
We held the door open as long as we could.
Chapter 5: Janet Is the Manager’s Best Kept Secret
Janet is your in-app support agent, available to attend to your team’s needs on PressOne at any time. But to you, as a manager, she is far more valuable. She is your PA. The one never misses anything and always tells you the truth because it is important.
Janet scores every call your team makes. She does not wait for you to ask. If calls are being handled poorly, she alerts you directly by email. You can now see exactly how your team members are doing on calls. Who is taking you forward, and who needs to stop being a comedian.
Every week, she sends a full performance review so nothing builds up quietly in the background. She is your eyes and ears on every single call your business makes.
Janet works when your AI tokens are active. Without them, she is idle, and so is everything she would have caught for you.
Because you stayed, we work like it matters.
Still wondering about that inbox email? It is coming. Three months of Business Plan Subscription on us. Watch for it.
More updates on Tuesday.
The PressOne Team
