Two weeks. Here is what changed.
Call Flows
Staff changes no longer break your call routing
When someone leaves your team and is removed from your account, any call flow they were part of now adjusts automatically. Instead of the system hitting a dead end where that person used to be, the call moves on cleanly. Your customers keep getting through, even when your team setup changes behind the scenes.
Greetings & Call Menus
Your recorded audio should sound the way you uploaded it
The way we process audio files has been improved. Your greetings and call menu recordings now play back more consistently. If you try to upload a file format we cannot use, we will tell you before the upload goes through rather than after it fails. And the upload screen now shows you what is actually happening while your file processes.
Calling
Your app now checks itself so you don’t have to
Every time the mobile app opens, it now quietly checks whether your calling access is still active. If it is, you stay connected. If something has lapsed, it gets sorted before it becomes your problem. The app also now re-provisions itself on launch — so if your subscription was expired, it deregisters cleanly, and if it is active, it stays connected without you doing anything.
Activation
No more getting stuck halfway through setup
The number activation flow has been Improved. Fewer places where the process stalls or leaves you hanging. If activation hits a temporary issue, it now shows you a “Try Again” prompt instead of the confusing “Provider Integration Pending” message that used to appear. And if you log in without an account set up yet, you will now see a clear prompt to create one instead of landing on a broken screen.
Janet
Janet is now in your corner, more deliberately
Janet can now email you directly when something on your account needs attention. This is governed by settings you control, so she is not going to flood your inbox. You can also now track how Janet is performing on your account from a summary dashboard.
A few things were also worked on: her links and buttons work correctly now, she no longer sends alerts for calls too short to be worth reviewing, and duplicate notifications have been cleaned up.
Analytics
Numbers that are easier to read
Trend percentages in your analytics are now rounded cleanly. The underlying tracking was also rebuilt so it runs faster and does not slow down the longer your account history gets.
A note on your account and your data
Some accounts have unpaid invoices albeit still active. We store your data on a paid server and we cannot continue carrying that cost for unpaid subscriptions. We have left unpaid subscribers’ access to PressOne intact to avoid service disruption, and with the trust that payment will be made eventually. However, some accounts have ignored invoices, and we have had to incur that cost.
To this end, effective Wednesday, 15th April 2026, we will remove all data, call history, call records, setup storage, contacts, and everything that requires saving from our paid servers for accounts with outstanding invoices. We advise you to pay all outstanding invoices for February, March, and April, as the case may apply to your business, to avoid losing all your records.
To settle your balance, reach out to our support team at [contact details].
Because you stayed, we work like it matters.
More updates on Friday.
The PressOne Team
