PressOne Product Update

Issue 001

This is the first of a new series of product updates from PressOne.

Starting today, you’ll receive two short updates every week sharing what we’ve fixed, what we’ve improved, and what’s coming next.

The goal is simple: give you a clear view of what’s changing inside the product as we continue improving how PressOne works for your business.

Here are some of the improvements shipped recently.

Calling & Routing

Improved

• Your IVR menu can now send calls directly to specific team members, making it easier for customers to reach the right person.
• Calls outside your business hours now follow the destination you set, so callers are routed correctly even when your team is offline.
• Changes you make to call routing now apply correctly when you publish them.

Phone Setup

Improved

• New team members now get simple 3-digit extensions (like 101 or 102), so teammates can quickly transfer calls to each other without dialing a full phone number.

Billing & Payments

Improved

• Your wallet balance now automatically pays invoices before falling back to card payments.

• You can now pay invoices directly from the billing page using a new Pay button.

Teams

Improved

• Team members now only see the teams and resources relevant to them, making the dashboard easier to navigate and reducing confusion in accounts with multiple teams.

• Team admins can now manage their own teams without needing visibility into other teams in the account.

Audio & Media

Improved

• Call greetings and voicemail messages now load faster and play more reliably when customers call your number.

• Audio files in the media library now display proper file names instead of raw links, making it easier to manage and select the right recordings.
read this more on recording and call notes

Meet Juliet

If you’ve contacted PressOne support recently, you may have already met Juliet.

Juliet helps customers get set up, answer questions, and resolve common issues directly on WhatsApp. She can guide you through setup steps, check account details, and help fix simple issues instantly.

When something needs a human teammate, Juliet passes the conversation along with the full context so you don’t have to repeat your issue.

The result: faster help and fewer back-and-forth messages.

If you ever run into an issue or need help getting set up, you can reach Juliet directly on WhatsApp at

More updates on Friday.

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PressOne

Because you stayed, we work like it matters.