If you’ve ever had a call fail on PressOne, you’ve probably asked yourself a simple question:
Why?
Did the network fail?
Was it the platform?
Was it the person you were calling?
Most of the time in Nigeria, there is no clear answer. Calls fail and everyone is left guessing.
So we decided to change that.
For the first time in Nigeria, you can now see live call success rates across every major mobile network. No guessing. Just the real picture of what is happening behind your calls.
How your business Calls in Nigeria
When you make or receive a call on PressOne, it travels through several layers of infrastructure:
Your device (the PressOne app where the call starts)
→ PressOne’s cloud platform (where the call is processed and routed)
→ Interconnect gateway (the bridge connecting PressOne to telecom networks)
→ Mobile network operator (MNO) (MTN, Airtel, Glo, or 9mobile)
→ Recipient’s phone (the person you are calling)
PressOne controls the first two steps.
We optimise our platform for clarity, uptime, and speed.
But once a call leaves our infrastructure and enters the MNO’s network, what happens next is entirely in their hands.
A Simple Way to Picture It
Think of ordering food on a delivery app.
The restaurant prepares your meal perfectly and hands it to the rider.
But if the rider gets stuck in traffic, your food arrives late or sometimes not at all.
The restaurant did their job.
The road is the problem.
PressOne is the restaurant.
The mobile network is the road.
What the Success Rates Mean
The MNO success rate measures how often calls to a particular network connect successfully and maintain acceptable quality over the last 24 hours.
To put these numbers in context, here is how call success rates are typically graded globally versus what we observe in the Nigerian market:
Operational
90%+
45%+
Calls are connecting normally. Minimal issues expected.
Degraded
70–90%
30–40%
Some calls may fail to connect or experience reduced audio quality. The network is under strain.
Disrupted
Below 70%
Below 30%
Significant connectivity issues. A large portion of calls to this network are failing or dropping.
The gap between these two columns tells an important story.
A 40% success rate would be considered a serious outage in mature telecom markets like the US or UK.
In Nigeria, that is often a normal operating day.
Why This Happens
Nigeria’s mobile networks serve one of the largest and fastest-growing subscriber bases in Africa.
Network operators are actively investing in fibre expansion, 4G and 5G rollouts, and base station upgrades.
But when a market grows this quickly, demand sometimes outpaces infrastructure.
Performance can vary by:
• network
• region
• time of day
These fluctuations are a normal part of operating in a telecom market that is still rapidly expanding.
What PressOne Does About It
We don’t just publish data.
Our engineering team actively works to deliver the best possible call experience within the realities of the market.
This includes:
Intelligent routing
Where possible, we route calls through the best performing paths available.Real-time monitoring
Our engineers monitor network performance around the clock.Transparency
Instead of vague explanations, we show you the data directly through the dashboard.
What You Can Do
Before raising a support ticket about call quality, check the dashboard.
If the network your contacts use is currently showing reduced performance, that is likely the reason.
If the dashboard shows all networks operating normally but you are still experiencing issues, please reach out to us.
That is a different problem and we want to investigate it immediately.
Our Commitment
We are building a world-class business phone system on Nigerian infrastructure.
That means working with the realities of this market, not pretending they do not exist.
The dashboard is part of how we do that.
It holds us and the ecosystem accountable with data, not excuses.
Warm regards,
The PressOne Team
