Frustrated with Google Voice, but not sure what else is out there? This is for you
Google Voice has been a helpful stepping stone for many small businesses, freelancers, and early-stage teams. It’s free, easy to set up, and gets the job done, at least in the beginning.
But as your business starts to grow, so do your communication needs. And that’s when the cracks start to show.
Ever tried assigning a missed call to a teammate, only to realize Google Voice doesn’t support team call delegation?
Or struggled with routing calls efficiently across your team?
Or maybe you’re a Nigerian business owner who’s hit a wall with billing issues, limited customer support, and no local currency options?
The truth is: Google Voice was never designed for growing teams, especially not for African businesses.
If you’re looking for Google Voice alternatives that offer smart call routing, better team collaboration, and local support you can actually reach, you’re not alone.
Thousands of fast-moving businesses are now searching for more scalable, professional-grade solutions that evolve with them, not against them. That’s why we created this guide.
In this article, we’ll walk you through the top 5 alternatives to Google Voice, showing you how each one stacks up.
Why Look for a Google Voice Alternative?
1. Lack of Team Features
Google Voice wasn’t designed for growing teams. There’s no support for:
- Shared lines or team extensions
- Assigning missed calls
- Visibility into team availability or performance
For operations leads and managers, this becomes a major productivity bottleneck.
2. No Local Support or Billing for African Businesses
Running a business in Nigeria or anywhere in Africa? Google Voice offers:
- No local billing options
- No regional support
- No NG number flexibility
That creates stress during onboarding, pricing, and customer support.
3. Limited Customization & Call Handling Rules
Google Voice lacks essential features like:
- Call routing based on time, role, or availability
- Fallback options for missed or unanswered calls
- Call tracking or reporting dashboards
Modern teams need more than a simple redirect; they need automation and visibility.
Top 5 Alternatives to Google Voice
1. PressOne (Best for All African Teams)
If you’re running or scaling a business in Nigeria (or anywhere in Africa), PressOne isn’t just another alternative to Google Voice; it’s the only option built with your region, team structure, and customer realities in mind.
While Google Voice falls short on team collaboration and local relevance, PressOne steps in with the features that modern African businesses actually need.
Why PressOne Stands Out
- Smart Call Routing & Team Delegation: Route calls based on availability, business hours, or customer intent, ensuring the right person always answers.
- Multiple Business Lines Under One Dashboard: No more juggling phones or SIMs. Create and manage several business numbers from a single clean interface.
- Full Team Visibility & Control: Assign calls to teammates, track who responds, escalate issues, and maintain a clear view of customer conversations.
- Local & International Numbers: Get Nigerian and US virtual numbers that your business can use for both local and global communication.
- 24/7 Local Support + Naira Billing: Talk to a real human who understands your market. Pay in your local currency-no hidden conversion fees, no international delays.
“We switched to PressOne to better manage team calls-and it’s changed how we work. Local support made setup super easy.” – Chinedu, Logistics Business Owner, Lagos
Whether you’re a growing startup, an agency with a distributed team, or a retail brand juggling dozens of daily calls, PressOne gives you the visibility, structure, and professionalism that Google Voice just can’t offer.
Get A Reliable Google Voice Alternative From PressOne
Fill out the form below and get a reliable business phone number in minutes!
A business phone number that can be used by you and your team members/employees at the same time. Record conversations, forward calls to any number, set professional caller greeting messages, integrate your CRM tools, and more..
2. RingCentral (Best for Enterprise-Scale Communications)
Looking for a big-name platform with all the bells and whistles?
RingCentral is a heavyweight in the Unified Communications-as-a-Service (UCaaS) space, offering an impressive suite of features for large, enterprise-scale businesses.
From global call handling to deep integrations with tools like Salesforce and Slack, RingCentral delivers if you have the team, time, and budget to manage it.
What Makes RingCentral Stand Out
- Unified Messaging and Video: Supports VoIP calls, SMS, fax, and video conferencing all in one platform.
- Advanced Integrations: Connects with over 200 business apps, including Salesforce, HubSpot, and Slack-ideal for global teams managing complex workflows.
- Enterprise-Grade Analytics & Call Handling: Get detailed call logs, agent tracking, and productivity dashboards that support large teams.
But here’s the catch: for small or medium-sized teams in Africa, RingCentral may be overkill.
Where RingCentral Falls Short
- Too Complex for Lean Teams: The interface and admin setup are designed for IT-managed environments, not lean startup teams or SMEs.
- High Cost, Global Billing: Pricing starts high and is in a foreign currency.
There’s no local billing support or Nigerian currency option, making it a costly choice for many African businesses.
- No Regional Customer Support: If you’re in Lagos and need quick help setting up call routing or handling a team issue, you won’t find a Nigerian support desk on standby.
Bottom line?
If you’re running a fast-moving team in Nigeria or Africa, RingCentral might give you more than you need, at a price that doesn’t make sense for your stage or region.
3. OpenPhone (Best for Startups That Text)
If your business thrives on texting and you love clean, modern interfaces, OpenPhone might feel like a breath of fresh air.
It’s especially popular with startups in the U.S. and Canada thanks to its shared inboxes, SMS automation, and seamless Slack integrations.
But if your team works across time zones, needs robust call routing, or operates in Nigeria or Africa, OpenPhone quickly hits a ceiling.
Why Startups Love OpenPhone
- Modern, Easy-to-Use Interface: Its dashboard is intuitive and designed with small, agile teams in mind-great for founders managing multiple roles.
- SMS-First Experience: OpenPhone shines when your business revolves around text-based communication, like quick updates, reminders, or chat-style support.
- CRM and Workflow Integrations: It integrates with HubSpot, Zapier, and Slack, making it simple to centralize communication in tools you already use.
But here’s what it doesn’t do well…
Where OpenPhone Falls Short for African Businesses
- No Nigerian or African Number Support: OpenPhone does not support local Nigerian phone numbers, which means you’re stuck using international lines for local business.
- Limited Call Routing & Delegation: There’s no advanced routing based on business hours, agent roles, or availability, a critical feature for growing support or sales teams.
- No Local Billing or Support: Like many U.S.-centric apps, OpenPhone bills in dollars and doesn’t offer in-region customer service for Africa-based users.
If your team is growing, works across time zones, or needs a better way to route calls and manage follow-ups, OpenPhone can’t keep up.
It’s designed for text-first solo founders and small U.S.-based teams.
4. Grasshopper (Best for Solo Professionals)
If you’re a solopreneur or freelancer looking to sound more professional without managing a team, Grasshopper gives you just enough phone features to get by.
Pros:
- Set up custom call greetings to greet callers with your brand voice
- Use virtual extensions to make your business appear more established
- Access voicemail transcription so you never miss important details
But here’s where it stops.
Grasshopper was never built for teams, and that’s where it shows.
Limitations:
- No team dashboard for shared visibility or collaboration
- No way to assign or escalate calls across teammates
- No smart routing based on business hours, roles, or availability
Grasshopper is a great step up from using your personal phone number. But once your business grows beyond just you, its limitations start to cost you time, missed calls, and lost opportunities.
If you want to go from “I’ll call you back when I’m free” to “Our team will take care of it right away,” it’s time to graduate to something smarter.
5. Zoom Phone (Best for Remote Teams Already Using Zoom)
If your team already lives in Zoom for daily meetings and collaboration, Zoom Phone might seem like a convenient next step.
It brings VoIP calling into the same environment you’re already using, which can reduce app fatigue and simplify some workflows.
Pros:
- Combines VoIP calling and video conferencing in one platform
- Native availability status sync-colleagues know when you’re busy or offline
- Scales well for global teams with Zoom infrastructure
- Includes basic call routing and voicemail features
But while Zoom Phone may fit seamlessly into a Zoom-heavy tech stack, it’s not without its downsides, especially for small businesses operating in Nigeria or across Africa.
Limitations:
- Pricing can add up quickly, especially when you scale or need advanced call features
- Limited local number support in African regions
- Not built with regional support, localized billing, or currency flexibility
- Lacks the team-based delegation and call assignment features that many growing teams need
- Setup and configuration can become complex without IT support
If you’re a small team looking for simplicity, flexibility, and local customer support, Zoom Phone may feel too enterprise-focused and not tailored enough for your real-world needs.
Comparison Table for the Top Google Voice Alternatives
| Feature | PressOne | RingCentral | OpenPhone | Grasshopper | Zoom Phone |
|---|---|---|---|---|---|
| Smart Call Routing | ✅ | ✅ | ❌ | ❌ | ✅ |
| Multiple Business Lines | ✅ | ✅ | ✅ | ✅ | ✅ |
| Local Support in Nigeria | ✅ | ❌ | ❌ | ❌ | ❌ |
| Local Currency Billing | ✅ | ❌ | ❌ | ❌ | ❌ |
| Team Management & Assignment | ✅ | ✅ | ✅ | ❌ | ✅ |
| Price (Entry Tier) | Affordable | Premium | Mid | Mid | High |
Choosing the Right Google Voice Alternative for Your Team
When evaluating alternatives, keep your real needs in mind:
- Do you need local support and billing? PressOne
- Are you managing multiple team members? Look for call delegation
- Using mostly text? OpenPhone
- Need video + calling? Zoom Phone
Checklist for choosing right:
- Call routing by time or role
- Local number support
- Team visibility and control
- Easy onboarding and admin
- Fair pricing in your currency
Get A Reliable Google Voice Alternative From PressOne
Fill out the form below and get a reliable business phone number in minutes!
A business phone number that can be used by you and your team members/employees at the same time. Record conversations, forward calls to any number, set professional caller greeting messages, integrate your CRM tools, and more..
Frequently Asked Questions
What’s the best alternative to Google Voice for African businesses?
PressOne is the top alternative for African teams. It offers Nigerian billing, team features, smart call routing, and local support.
Can I migrate my Google Voice number to another provider?
Not all providers support number porting. PressOne lets you get a Nigerian or US virtual business number instantly.
Conclusion: Why PressOne Is the Best Choice for All Teams
When it comes to replacing Google Voice, not all alternatives are created equal, especially if you’re running a business in Nigeria or across Africa. Let’s quickly recap why PressOne stands out as the smartest, most practical choice on this list:
- Built specifically for African businesses
- Smart call routing, fallback handling, and role-based delegation
- Full team control: assign, monitor, escalate, and follow up in one dashboard
- Local Nigerian support, Naira-based billing, and NG + US business numbers
- Designed for non-technical users, easy to set up, simple to manage
- Trusted by startups, logistics firms, tech hubs, and growing teams across the globe
If your goal is to scale efficiently, respond to more calls, and give your business a truly professional phone presence, PressOne delivers where others don’t.
