Landline Numbers used to be the standard medium of communication for businesses, but today, better communication mediums abound, and the landline phone is definitely not the ideal standard for business communication anymore.
In doubt?, but let’s show you what a landline number is not, and what a virtual landline number in Nigeria is, and how it can make your business bigger and better.
What is a Landline Number?
A landline number is a phone number that is connected to a physical telephone line, usually fixed in a home or office. Unlike mobile phones, landlines use wired connections to make and receive calls. A landline number is a phone number that’s connected to a fixed location.
What is a Virtual Landline Number?
A virtual landline number is a phone number that gives you the appearance of having a physical landline without the need for a traditional phone line. It’s like having a virtual office location. You can use it to make and receive calls anywhere you are, with or without an internet connection.
You can use your virtual landline number in Nigeria to receive calls on your smartphone or computer. This is really helpful for businesses who want a more efficient means of communication with customers, or businesses that want to establish a local presence without the overhead of a physical office.
Landline Number vs Virtual Landline Number
Enter PressOne: All The Pros, None of The Cons
PressOne’s virtual landline number in Nigeria can take your business from point A to C.
A PressOne office phone system is a single phone number that comes with a central dashboard. It can be used by everyone on your team, all at the same time, without interruptions. It also allows them to make and receive calls easily from their existing devices (phones or laptops).
Here are the benefits you will enjoy with PressOne’s virtual landline number
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Benefits To Enjoy With a Virtual Landline Number
A virtual landline number is a superpowered phone system without any of the cons that comes with a landline number
With PressOne, you can:
1 . Get a customized phone number that belongs to your business
One of the biggest pros of a landline phone is the reliability and professionalism it affords the owner. With the customized phone number that PressOne offers, you can maintain a similar image of professionalism with your clients.
2 . Manage calls from anywhere, on any device
PressOne’s call forwarding and call routing services allow you to maintain uninterrupted service during peak hours or unexpected situations by forwarding calls to available staff. Even better is the fact that, unlike with a virtual landline number in Nigeria, your staff do not have to be in the building to receive the calls.
3 . Look bigger and professional with welcome greetings
Welcome your calls with a warm, professional automated message that gives them the impression that your business is a big, trustworthy and professional one. And guess what? They’ll pay you what you demand because you look and sound like a business that deserves to be paid anything they charge.
Our welcome greetings also allows you to instantly build trust with customers and create a professional, positive first impression.
Example
“Hello. Thank you for calling Avere Logistics, how may we assist you?”
Use Cases:
- Brand Consistency: Ensure all customer interactions start with a unified, professional message.
- Customer Expectations: Set clear expectations for hold times, response times, or available services.
- Promotions and Events: Advertise sales, events, or new product launches to incoming callers.
- Holiday Messages: Record special greetings for holidays or seasonal hours.
- Multi-Language Support: Offer greetings in multiple languages to cater to diverse customer bases.
- After-Hours Messaging: Provide alternative contact methods or emergency assistance.
Customization Options:
- Record custom greetings for different departments or teams.
- Use music or sound effects to create a unique atmosphere.
- Update greetings seasonally or for special events.
- Use text-to-speech technology for dynamic, data-driven greetings.
- Create personalized greetings for specific customers or VIPs.
4 . Analyze Calls for Improved Conversion
With a virtual landline number, you can assess key performance indicators (KPIs) such as call volume, call duration, response times, and customer satisfaction levels. By leveraging insights from call analytics, your business can enhance operational processes, refine marketing strategies, and deliver exceptional customer experiences that differentiate them from competitors.
Practical Example:
“Kili Logistics” is a delivery service with a virtual landline number in Nigeria. With call analytics, the owner, Mr. Edwin, can:
- Track incoming calls to see that most customers call between 10 am and 2 pm to schedule deliveries.
- Identify peak hours to ensure adequate drivers are available for pickups.
- Analyze call patterns to recognize that most customers call to inquire about delivery status.
Use Cases for Call Analytics:
- Staffing: Ensure adequate staff to handle call volume.
- Customer Insights: Gain valuable insights into customer preferences and concerns.
- Marketing Evaluation: Measure the effectiveness of marketing campaigns.
- Sales Optimization: Analyze inquiries to improve conversion rates.
- Quality Control: Monitor customer interactions to ensure high-quality service.
- Resource Allocation: Allocate resources effectively based on call volume and patterns.
- Business Growth: Make informed decisions to drive business growth and expansion.
5. Get a written record of all your calls
Prefer reading to listening? We’ve got you! Avoid mistakes and confusion in note-taking with precise transcripts of conversations. Easily find information from calls for analysis and future use.
Here’s a simple explanation with a practical example:
Imagine you’re the owner of PayPro, a popular payrolling company in Nigeria
Problem:
Your client, Mr. Ademola, calls to complain about a delayed payment due to a glitch. You apologize and promise to resolve the issue. However, you forget to note down the details.
Solution:
With your PessOne virtual landline number’s call transcription feature, the entire conversation is automatically transcribed into text.
Benefits:
- Accurate record-keeping: You can review the conversation and ensure the issue is resolved.
- Improved customer service: You can quickly reference the call transcript to address Mr. Ademola’s concerns.
- Reduced disputes: The transcript serves as proof of the conversation, minimizing potential disputes.
- Training and quality control: You can use transcripts to train staff on effective communication.
6 . Automate record-keeping, never miss a detail
See all team call activities in real-time with details like incoming and outgoing calls, their durations, recordings, and team members’ availability for a complete overview.
Example
Imagine you’re the customer service manager at “Naija Investments”, a Nigerian financial services company.
Problem:
A customer, Mrs. Oyin, calls to discuss her investment portfolio. As the manager, you want to stay in the loop of the conversation, especially since Mrs. Oyin is a big client.
Solution:
With a virtual landline number’s call recording feature, the entire conversation is automatically recorded.
Benefits:
- Dispute resolution: The recording serves as proof of the conversation.
- Quality control: Recordings help train staff on effective communication.
- Compliance: Recordings ensure regulatory compliance.
- Improved customer service: Recordings help resolve issues efficiently.
Use Cases:
- Training and coaching: Use recordings to train new staff.
- Quality assurance: Monitor recordings to ensure excellent customer service.
- Compliance monitoring: Ensure regulatory compliance (e.g., anti-money laundering).
- Dispute resolution: Resolve customer disputes with recorded evidence.
- Customer feedback: Analyze recordings to improve customer experience.
7. Understand customer needs better with integrations
A PressOne virtual landline number in Nigeria integrates with Customer Relationship Management (CRM) and helpdesk systems to help you understand your customers better
Benefits:
- Unified Customer View: Access customer history, interactions, and data in one place.
- Automated Logging: Calls, emails, and chats are automatically logged in the CRM.
- Enhanced Customer Insights: Analyze customer interactions to identify patterns and preferences.
- Personalized Support: Agents access customer information to provide tailored support.
- Streamlined Workflow: Automate tasks, assign tickets, and track resolution.
Integration Capabilities:
- CRM Integration: HubSpot, Zoho CRM, etc.
- Helpdesk Integration: Zendesk, Freshdesk, Pipedrive, etc.
- Ticketing System: Automatically create tickets for incoming calls or messages.
- Customer Data Sync: Sync customer information across platforms.
Key Features:
- Click-to-Call: Initiate calls directly from CRM/contact records.
- Screen Pop: Display customer information during incoming calls.
- Call Analytics: Track call metrics, such as duration, outcome, and sentiment.
- Omnichannel Support: Integrate voice, email, chat, and social media interactions.
8. Leverage call script for easy sales and support work flow
A call script is like a guide for a phone call. It tells your staff what to say during a conversation, and is often used in call centers or sales. It helps your staff stay on track and say the right things to customers.
A virtual landline number in Nigeria enables creating call scripts to:
Benefits:
- Standardize customer interactions
- Ensure consistent messaging
- Improve customer experience
- Enhance agent productivity
- Increase sales conversions
Call Scripting Features:
- Customizable scripts for different scenarios
- Integrated CRM data for personalized interactions
- Real-time script updates
- Call analytics to track script effectiveness
Key Capabilities:
- Script Library: Store and manage multiple call scripts
- Dynamic Scripting: Adapt scripts based on customer responses
- Branching Scripts: Create conditional logic for complex conversations
- Agent Guidance: Provide real-time script prompts for agents
- Performance Tracking: Monitor script effectiveness and adjust
Practical Example:
Company: Deliva Nigeria (e-commerce platform)
Scenario: Customer calls to inquire about order status
Call Script:
- Greeting: “Thank you for calling Jumia Nigeria. How can I assist you?”
- Order Status Inquiry:
- “Can you please provide your order number?”
- “I’ve checked on your order. It’s currently in transit.”
- Resolution:
- “Would you like me to track the order and update you?”
- “Thank you for your patience. Is there anything else I can help you with?”
Benefits:
- Standardized customer interaction
- Reduced average handling time (AHT)
- Improved customer satisfaction
- Increased first-call resolution (FCR) rate
Added PressOne features to enjoy
- Voice OTP
- Website live-call
Cons of Using a Landline Number in Nigeria
1 . Limited Mobility
Perhaps the most significant con of landline phones is their lack of mobility. When using a landline, you are tethered to a specific physical location, limiting flexibility and accessibility.
This limitation can be problematic in today’s dynamic business environment, where employees often need to work remotely or travel while staying connected. For instance, sales professionals who rely solely on landline phones may miss important calls when they are away from the office.
2 . Cost
Setting up and maintaining a landline phone system can be expensive, requiring an initial investment in hardware such as PBX systems, desk phones, and wiring. Additionally, ongoing maintenance costs and service fees can add up over time, especially for businesses with multiple lines or extensive telecommunications needs.
For smaller businesses or startups operating on tighter budgets, these costs can be prohibitive and stressful compared to more flexible, more modern solutions like PressOne.
3 . Not so flexible
Traditional landline systems can make managing multiple lines and extensions cumbersome and inflexible. Adding or changing lines often demands physical installation and configuration, interrupting daily operations and consuming valuable time.
This lack of scalability and agility hinders businesses from quickly adapting to changing communication needs or expanding operations without facing significant logistical challenges. To stay competitive and responsive in today’s market, modern businesses need communication solutions that are more flexible and scalable.
To stay competitive and responsive, modern businesses are opting for more flexible and scalable communication solutions. These solutions are flexible and affordable, accommodate changing needs efficiently and support business growth without the logistical constraints of traditional landline systems.
How To Get A Landline Phone Number in Nigeria
Here are 10 key steps to consider when choosing a virtual landline number phone number in Nigeria:
Step 1: Define Your Needs
- Identify required features (e.g., call forwarding, voicemail)
- Determine user count and expected call volume
Step 2: Research Providers
- Compare virtual landline number providers
- Evaluate pricing, features, and customer support
Step 3: Check Number Availability
- Ensure desired number is available
- Consider porting existing numbers
Step 4: Verify Coverage
- Confirm coverage in Nigeria (including rural areas)
- Check international calling rates
Step 5: Evaluate Call Quality
- Assess voice clarity, reliability, and minimal dropped calls
- Check for QoS (Quality of Service) guarantees
Step 6: Review Additional Features
- Call forwarding, voicemail, and transcription
- Call recording, analytics, and reporting
- Integration with CRM and helpdesk systems
Step 7: Check Security and Compliance
- Verify encryption and secure call protocols
- Ensure compliance with Nigerian regulations (e.g., NCC)
Step 8: Assess Customer Support
- Evaluate provider’s customer support channels (e.g., phone, email, chat)
- Check response times and resolution rates
Step 9: Compare Pricing Plans
- Calculate total costs (setup, monthly fees, per-minute rates)
- Consider discounts for long-term commitments
Step 10: Test and Review
- Take advantage of free trials or demos
- Evaluate user interface, mobility, and scalability
Additional considerations:
- Scalability and flexibility
- Mobile app functionality
- International calling and rates
- Contract terms and cancellation policies
Ready to get your virtual landline number? Let’s help you get started in minutes
