What improved,
What improved.
- The Voice OTP disruption that ran over the weekend into Monday has been resolved.
- Inbound and outbound call processing are both at 100% as at this morning.
- We also cleared issues with payment failures, voided invoices.
- Verification uploads.
- Accounts that had issues with incoming or outgoing calls in February were fixed 5 weeks ago. If you have not used your PressOne line since February or are still experiencing any of these, reach out to us at WhatsApp: or hello@pressone.africa
What is still in progress.
There are some calls failures affecting PressOne numbers currently, we’re aware of this.
Some carrier routes are experiencing significant degradation, and this is the direct cause.
Here is why this affects your PressOne line: when you make or receive a call on PressOne, it does not travel like a personal SIM call. Your call first routes through our interconnect network providers (RCC -02013, INQ -02017, AlphaTech 07000, Vizeti – 020180), Your PressOne numbers are likely from one or more of the listed carriers.
The carriers hand it off to the mobile network operator (MTN, Airtel, Glo, or 9mobile). When those carrier routes degrade, your calls degrade too. When the mobile network operators’ calls degrade, it also affects your calls. Right now, RCC (02013 numbers) is seeing significant degradation on MTN and Airtel routes, and other carriers are also affected.
We do not control what happens within mobile networks once a call leaves our carriers, but we monitor every route in real time and are in active conversations with the poor-performing carrier to hold them accountable and push for stability.
What you can do:
Monitor the Telcos & carriers so you can diagnose a bad call yourself.
You can monitor the live status for both the interconnect carrier routes and the Mobile Network Operators here:
- Carrier routes
- Mobile networks
- RCC’s route to MTN is currently degraded (33% success rate)
You are either currently using a 07000 number belonging to Alphatech or a 020 13 number (RCC) or 02018 (vezeti) on your PressOne. Each of those carrier partners ( for example Alphatech ) connect your business calls to Nigerian mobile networks (MTN, Airtel, Glo, 9mobile).
Currently this is what we have observed
Some carrier routes are currently degraded.
- RCC’s route to MTN is currently degraded (33% success rate)
- Glo and 9mobile routes are showing disrupted status (as low as 1.9% to 4.6
You can view the live status between your number providers and the MNO operators here ( link here )
Our team at pressone is in active conversations with the interconnect team to restore full performance
When we say your calls is degraded by 38% we mean that out of 100 calls 38 will go through it also means you might have to redial multiply times before it connects similar to how you can try a number on your normal line multiple times before it goes through.
Currently
Here is why this affects your PressOne: PressOne routes your call through our interconnect network providers, then hands it to the mobile network operator, which is MTN, Airtel, Glo, or 9mobile.
Everything up to that handoff is ours to monitor and control, and we optimise it constantly. What happens inside the mobile network is theirs. Degraded routes mean degraded calls, and we cannot override that. What we can do is show you exactly where the problem is in real time.
What you can do.
Monitor the Telcos by carrier so you can diagnose a bad call yourself without waiting for support. You can monitor it live at network.status.pressone.africa.
More updates on Friday.
The PressOne Team
