The New Authentication Method: Set A Password and Log In Without OTPs
We’re excited to share an important update that gives you more control over how you log in while adding a layer of security to protect your account. Here’s what’s new and how it works. What’s New? More Ways to Log In: Choose between email-and-password or OTP login—whichever works best for you. Simple and Familiar: […]
The New Sales Campaign Feature: Create High Impact Campaigns That Drives Results
We’re excited to introduce the Sales Campaign feature on the PressOne web platform. This feature lets you set up call-based campaigns for promotions, holiday sales, or any event you’re planning for your customers. What are the benefits? Create campaigns for any event: This feature lets you set up call campaigns for lead generation/qualification, customer […]
The New Conversations Feature: Manage Team and Customer Chats Seamlessly
We’re thrilled to introduce the Conversations feature on the PressOne web platform! This new tool makes it easier than ever for team members to collaborate and communicate with customers. Now, you can upload files and make audio calls all in the same place. What Are the Benefits? Engage Better with Customers: Start a conversation […]
The New Network Bar: See your network strength while using your PressOne App
We recently introduced the Network Bar feature on the PressOne web portal and the iOS QuickCall mobile app. This feature lets you check your internet speed directly within the app. You’ll now be able to see how fast or slow your connection is, making it easier to avoid any network issues that might interrupt your […]
Share Call Recordings, Call Records and Add Notes Easily
We made some improvements to the call recording feature on both PressOne web portal and PressOne QuickCall mobile app. These changes will make it easier for you and your team to share call records/details and call recordings for reference, add important notes, and manage everything with a smoother experience. What’s New? Share call recordings […]
Subscription Renewal: Manage Your Plan with Ease
We’ve made it easier than ever to manage your PressOne subscription with our new Subscription Renewal feature! Now, you can renew your subscription directly within the app. Simply click ‘Billing’ on the left, proceed to make payment and stay connected without interruption. How does it work? You will get a reminder when your subscription […]
Voice Messages: Capture Customer Inquiries Even After Business Hours
The new Voice Messages feature allows customers to leave voice messages when they call outside of business hours. This ensures that you capture customer inquiries, no inquiry is missed and follow-ups can be managed efficiently. How does this work? Customers who call you after business hours are greeted with a customized message prompting them […]
Website Live Call Add-on: Connect with Customers Directly from Your Website
The Website Live Call Add-on feature links your PressOne business number to your website, letting visitors call you with just one click. It’s an easy way for customers to get quick answers, complete purchases, onboard smoothly, and resolve issues right away. How does it work? Click Add-ons on the left sidebar. Find the Website […]
Robocall (Text-to-Speech) Add-on: Automate Customer Communication
This add-on allows you to create and send voice messages that are automatically generated from text inputs. You can use this feature to send out consistent messages to large groups of customers. Whether you’re notifying them of a promotion, sharing business updates, or sending reminders, this tool ensures your communication is delivered promptly and efficiently. […]
Voice OTP Add-On: Secure and Reliable Customer Verification
The Voice OTP Add-on provides a secure and easy way to deliver OTPs to users via voice call. This ensures that customers can securely verify their identity without relying on text messages or emails, which can sometimes be delayed or compromised. The add-on integrates easily into your existing security processes and offers real-time tracking of […]
