Agent Call Queue: Organize and Manage Leads Easily

Thu, 22 Aug 2024
Agent Call Queue

The new Agent Call Queue feature allows team members to create call queues to help follow up with leads and ensure no contact is left unattended to.

With this feature, team members can easily add, upload or import contacts and organize them in an online queue for follow-up. Managers can also assign leads to team members.

 

How does it work?

For Team Member/Agent

  1. Click on Add contact to queue on the left side bar.
  2. Type in the phone number you would like to call, then click on Add contact to queue.
  3. Fill in the details on the dialogue box and click on Add contact to queue.
  4. You will see the contact on the left sidebar of your screen under Today’s Call List.
  5. Click on Start to commence making calls.

 

For Manager

  1. Click on Contacts on the left sidebar of your screen.
  2. Select the contact you want to add, then click on Add to call queue.
  3. Assign a team member and click on Add to call queue.
  4. The assigned team member will see the contacts they have to call under Today’s Call List.

 

Use Case:

The Agent Call Queue feature makes it easier to manage and follow up with leads. You can quickly upload or import contacts and put them on a call queue, ensuring every lead receives timely attention. It can also be used for customer win back campaign, renewal reminder campaign, announcements, business updates and more.

 

What are the benefits?

  • Team members can easily create call queues and ensure quick and organized follow-up with leads.
  • Improves response times and customer service.
  • It can be used for customer win-back campaigns, renewal reminders, announcements, business updates, and more.

 

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